Customer Service Representative

20 hours ago

Gurugram, India Quampetence Business solutions pvt ltd Full time

Company Overview Quampetence Business Solutions Pvt Ltd is a technological leader in the Business Process Outsourcing (BPO) industry, headquartered in Gurgaon. The company integrates omnichannel capabilities, conversational AI, automation, and advanced analytics to enhance customer experiences. With a workforce of employees, Quampetence is dedicated to driving innovation through quality monitoring and machine translation. For more information, visit . Job Overview We are seeking a dynamic Customer Service Representative to join our team at Quampetence Business Solutions Pvt Ltd. This is a full-time, entry-level position suitable for freshers with up to 1 year of work experience. The successful candidate will play a vital role in providing excellent customer support and enhancing client satisfaction. Qualifications and Skills Proficiency in conflict resolution techniques to handle customer issues effectively and maintain positive relations (Mandatory skill). Excellent communication skills in English to convey information clearly and concisely to customers (Mandatory skill). Ability to listen actively and understand customer needs to provide appropriate solutions. Proven experience or training in using Salesforce Service Cloud for efficient customer relationship management. Experience in live chat support to assist customers promptly and resolve queries in real-time. Ability to manage multichannel communication to deliver consistent support across various platforms. Empathy to connect with customers on a personal level and build trust by understanding their emotions and perspectives. Competence in data entry to maintain accurate records of customer interactions, improving service delivery. Roles and Responsibilities Handle customer inquiries via multiple channels, including email, chat, and phone, ensuring prompt and accurate responses. Resolve customer complaints and issues by applying conflict resolution strategies to achieve positive outcomes. Maintain up-to-date knowledge of products and services to provide customers with accurate and relevant information. Update and manage customer records in Salesforce Service Cloud to track interactions and improve service efficiency. Collaborate with team members to ensure consistency in customer service and share insights to enhance processes. Identify opportunities to improve customer satisfaction by gathering feedback and suggesting process enhancements. Adhere to company policies and procedures while meeting quality standards to ensure overall customer satisfaction. Participate in training sessions to continuously improve communication, product knowledge, and customer service skills.

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