Customer Support Role

4 weeks ago

Ghaziabad Uttar Pradesh Noida Uttar Pradesh, India NLB Services Pvt. Ltd. Full time

- Respond to customer enquiries and requests received via Different channels to address and resolve issues - Ability to empathize with customers and understand their needs - Outcall customers to provide information resolution or seek further information to- Resolve issues based on defined scenarios or client requirements - Foster positive and lasting relationships with customers by delivering excellent customer service and support - Investigate and resolve customer complaints or issues promptly and professionally - Stay updated on product features updates and promotions to address inquiries effectively - Coordinate with other departments to fulfil customer requests or address concerns - Provide accurate and comprehensive information to customers ensuring their queries are addressed satisfactorily - Follow established procedures guidelines and scripts to maintain consistency in customer interactions - Escalate complex issues to appropriate teams or supervisors when necessary - Achieve best in class First Time-Resolution rates and resolution time for the customer - Accurately document customer interactions and resolutions in the customer relationship management CRM system - Gather customer feedback on product service experiences identifying areas for improvement - Convey customer insights to the relevant teams to contribute to product or service enhancement - Ensure adherence to service level agreements SLAs and meet quality and productivity targets - Handle multiple email threads simultaneously prioritizing tasks effectively ref updazz com

  • Customer Support Executive

    7 days ago

    uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Representative

    5 days ago

    Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time

    **About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...

  • Customer Support Executive

    7 days ago

    uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be...

  • Customer Service Role

    4 weeks ago

    Lucknow, Uttar Pradesh - Noida, Uttar Pradesh, India Veritas Full time

    We are hiring customer service representatives to manage customer queries and complaints Youwill also be asked to do modifications and escalate complaints across a number of communication channels To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers Customer Service...

  • Customer Support Role

    3 weeks ago

    Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    Location Noida Sector 2 Nearest Metro Station Sector 15 Salary 10 000 to - 25 000 In-hand with PF ESIC DeductionQualification 12th Pass Freshers are also welcome to apply Role and Responsibilities - Provide exceptional customer service and support through various communication channels phone email chat - Address and resolve customer inquiries...

  • Customer Support Associate

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India TECHMAHINDRA Full time

    **Job Role: - Customer support Associate** Roles And Responsibilities: - **Handle Customer Queries related to Banking.** **Providing Resolution to the Customer.** Company Name: - **Tech Mahindra** **Salary: - 1.80 - 2.80 LPA** Work from office only ** Rotational week off.** ** 6 days Working** ** Immediate joiner Require only.** **Job location:...

  • Customer Support Associate

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India TECHMAHINDRA Full time

    **Job Role: - Technical support Associate** Roles And Responsibilities: - **Handle Customer Queries related to Banking.** **Providing Resolution to the Customer.** Company Name: - **Tech Mahindra** **Salary: - 2.45 to 3.12 LP** Work from office only ** Rotational week off.** ** 6 days Working** ** Immediate joiner Require only.** **Job...

  • Customer Support Associate

    6 days ago

    Ghaziabad, Uttar Pradesh, India TECHMAHINDRA Full time

    **Job Role: - Technical support Associate** Roles And Responsibilities: - **Handle Customer Queries related to Banking.** **Providing Resolution to the Customer.** Company Name: - **Tech Mahindra** **Salary: - 1.8-2.10 LPA** Work from office only ** Rotational week off.** ** 6 days Working** ** Immediate joiner Require only.** ** Training will...

  • Customer Support Representative

    1 day ago

    uttar pradesh, India MyOperator Full time

    About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...

  • Customer Support Executive

    3 days ago

    Ghaziabad, Uttar Pradesh, India Skylmind-The Future Is Online Full time

    **Job Description: Customer Support Executive** **Job Role & Responsibilities**: - Handle 20-30 patient calls daily - Book online appointments for patients - No call targets - No product selling or marketing through calls **Qualifications & Skills**: - 12th Pass/Diploma or Bachelor’s degree in any discipline - Basic communication skills in English and...