Customer Support Role
6 days ago
- Respond to customer enquiries and requests received via Different channels to address and resolve issues - Ability to empathize with customers and understand their needs - Outcall customers to provide information resolution or seek further information to- Resolve issues based on defined scenarios or client requirements - Foster positive and lasting relationships with customers by delivering excellent customer service and support - Investigate and resolve customer complaints or issues promptly and professionally - Stay updated on product features updates and promotions to address inquiries effectively - Coordinate with other departments to fulfil customer requests or address concerns - Provide accurate and comprehensive information to customers ensuring their queries are addressed satisfactorily - Follow established procedures guidelines and scripts to maintain consistency in customer interactions - Escalate complex issues to appropriate teams or supervisors when necessary - Achieve best in class First Time-Resolution rates and resolution time for the customer - Accurately document customer interactions and resolutions in the customer relationship management CRM system - Gather customer feedback on product service experiences identifying areas for improvement - Convey customer insights to the relevant teams to contribute to product or service enhancement - Ensure adherence to service level agreements SLAs and meet quality and productivity targets - Handle multiple email threads simultaneously prioritizing tasks effectively ref updazz com
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Customer Support Representative
1 week ago
Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time**About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...
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Customer Service Role
4 days ago
Lucknow, Uttar Pradesh - Noida, Uttar Pradesh, India Veritas Full timeWe are hiring customer service representatives to manage customer queries and complaints Youwill also be asked to do modifications and escalate complaints across a number of communication channels To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers Customer Service...
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Customer Support
4 days ago
Noida, Uttar Pradesh, India Nwaresoft Private Limited Full timeNwaresoft stands at the forefront of technology, offering a comprehensive suite of **IT Services, Consulting, IoT Solutions, and IT Outsourcing**. With over a decade of expertise, we specialize in **custom software development and pre-built solutions** tailored to diverse business needs. Our commitment to excellence is reflected in our meticulous development...
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Customer Support
2 days ago
Noida, Uttar Pradesh, India Nwaresoft Private Limited Full timeNwaresoft stands at the forefront of technology, offering a comprehensive suite of **IT Services, Consulting, IoT Solutions, and IT Outsourcing**. With over a decade of expertise, we specialize in **custom software development and pre-built solutions** tailored to diverse business needs. Our commitment to excellence is reflected in our meticulous development...
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Customer Support
2 days ago
Noida, Uttar Pradesh, India Super Scholar Full timeWe are seeking a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will provide exceptional post-hair transplant support to our clients, guiding them through the recovery process, addressing their concerns, and ensuring a positive experience. Your main responsibility will be to assist clients with aftercare...
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Customer Support Executive
3 days ago
Ghaziabad, Uttar Pradesh, India "Varahamurti Flexirub Industries Pvt. Ltd. Full time**Customer Support Executive** **Salary**: 2.4 LPA to 3.0 LPA Notice Period: Immediate joiners required / 15 days preferable **Roles and Responsibilities**: - Making Outbound Calls. - Handling inquiries/complaints from customers, targeting satisfactory closure. - Developing relationships with premium clients and customers, thus enhancing the business. -...
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Customer Support Associate
1 week ago
Ghaziabad, Uttar Pradesh, India TECHMAHINDRA Full time**Job Role: - Technical support Associate** Roles And Responsibilities: - **Handle Customer Queries related to Banking.** **Providing Resolution to the Customer.** Company Name: - **Tech Mahindra** **Salary: - 1.8-2.10 LPA** Work from office only ** Rotational week off.** ** 6 days Working** ** Immediate joiner Require only.** ** Training will...
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Customer Support Associate
2 days ago
Ghaziabad, Uttar Pradesh, India TECHMAHINDRA Full time**Job Role: - Customer support Associate** Roles And Responsibilities: - **Handle Customer Queries related to E-commerce and Banking.** **Providing Resolution to the Customer.** Company Name: - **Tech Mahindra** ** Freshers are eligible** **Salary: - 1.8 to 3.50 LP** Work from office only ** Rotational week off.** ** 6 days Working** **...
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Customer Support
1 week ago
Noida, Uttar Pradesh, India IENERGIZER IT SERVICE PRIVATE LIMITED Full timeJob Opening: Customer Support Executive - International Voice Process (Banking) Location: Noida Shift: Rotational (24x7) Working Days: 5 days a week (2 rotational offs) Contact: 9266833608 **Job Role**: **Key Responsibilities**: Handle inbound and outbound calls for banking customers internationally Resolve queries related to banking products and...
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Customer Support Executive
1 day ago
Noida, Uttar Pradesh, India Easemydeal Full time**CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...
