Customer Success-Onboarding Specialist

2 weeks ago

Noida India Trackier Full time

Job Description

At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.

What you'll do:

- Serve as primary point of contact during client onboarding
- Manage support tickets and resolve technical issues
- Conduct client training sessions and product demonstrations
- Document solutions and maintain knowledge base
- Research and debug client implementation challenges
- Guide clients through SDK integration process
- Validate implementations and test use cases
- Collaborate with engineering for issue escalation
- Contribute to product documentation and guides
- Work with Support, Product, and Engineering teams
- Participate in workflow optimization
- Share insights for product improvement
- Support knowledge sharing initiatives
- Lead end-to-end customer onboarding, ensuring smooth integration of SDKs, APIs, and platform tools
- Conduct kick-off calls, gather client requirements, and build customized onboarding project plans
- Collaborate with the Product, Tech, and Account Management teams to resolve integration and setup challenges
- Ensure customers achieve their first success milestone (time-to-value) within defined SLA timelines

Requirements

- Minimum 2 years of experience in implementation or client support within SaaS environments
- Understanding of mobile app development (iOS/Android) fundamentals
- Basic knowledge of REST APIs and ad technologies
- Working knowledge of attribution methodologies
- Experience with technical troubleshooting
- Bachelor's degree in Computer Science or equivalent practical experience

Who you are:

- Fluent English (verbal and written) - a must
- Ability to self-manage time and prioritize tasks accordingly
- Strong problem-solving abilities
- Service and Detail-oriented mindset
- Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
- Aptitude to multitask with a high volume of tasks
- Team player with solid communication and presentation skills
- Ability to explain technical concepts clearly
- Demonstrates a patient and empathetic approach to client needs
- Female candidates are preferred

Benefits

- Medical Insurance
- 5 days working culture
- Best in industry salary structure
- Sponsored trips

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