SaaS Onboarding Specialist

20 hours ago


India Adit Full time

Job Description

Job Summary:

We are seeking a highly motivated and skilled Tech Onboarding Specialist to join our team. As a Tech Onboarding Specialist, you will be responsible for guiding customers through the onboarding process of our SaaS product. You will play a critical role in ensuring that customers have a smooth and successful transition, ultimately driving customer satisfaction and retention. The ideal candidate should possess excellent communication and convincing skills, be highly organized, and have a strong orientation toward product knowledge and documentation.

Responsibilities:

- Serve as the primary point of contact for customers during the onboarding process, providing exceptional customer service and support.
- Conduct product demonstrations and training sessions to educate customers on the features, functionality, and best practices of our SaaS product.
- Collaborate with customers to understand their specific requirements, goals, and challenges, and provide tailored recommendations and solutions.
- Guide customers through the implementation and configuration of our SaaS product, ensuring a seamless and efficient onboarding experience.
- Troubleshoot technical issues and provide timely resolution or escalate to the appropriate teams when necessary.
- Create and maintain comprehensive product documentation, including user guides, tutorials, FAQs, and knowledge base articles.
- Continuously update product knowledge to stay informed about new features, enhancements, and industry trends.
- Collaborate closely with cross-functional teams, including sales, customer success, and product development, to ensure a cohesive customer experience.

Qualifications:

- Previous experience as a tech onboarding specialist or in a similar role in a SaaS company is highly preferred.
- Excellent communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
- Strong convincing skills to guide customers through the onboarding process and address any concerns or objections.
- Exceptional customer service mindset with a focus on providing an outstanding customer experience.
- Proven ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment.
- Technical proficiency and a solid understanding of SaaS products and cloud-based technologies.
- Detail-oriented with strong organizational and problem-solving skills.
- Proficient in using productivity tools, CRM software, and collaboration platforms.
- Flexibility to work the US shift (6:30 pm to 3:30 am) to align with the needs of our US-based customers

Why Adit

We trust our people and offer completely remote opportunities.

Flexible work schedules for better work-life balance.

Group of 550+ Agile, Smart, and Dynamic IT Professionals.

Supportive and collaborative work environment.

5 days working company (Monday - Friday). All weekends are Off

Great working and learning environment

Company Sponsored Medical Insurance



  • Hyderabad, India NxtWave Full time

    Job Description About the Company We are looking for a driven and capable Onboarding Specialist to take ownership of end-to-end onboarding across IT, Non-IT, functional, and management roles. The ideal candidate brings a hands-on approach, a solution-oriented mindset, and the ability to manage onboarding at scale in a fast-paced startup environment. This...


  • India Pranathi Software Services Pvt. Ltd Full time

    Job Title: SaaS Sales Specialist – HRMS / ATS Product Company: Pranathi Software Services Pvt. Ltd. Location: Hyderabad / Noida (Work from Office) Experience: 1+ Years in SaaS / B2B Software Sales Employment Type: Full-time Availability: Immediate Joiners or Short Notice Preferred Job Overview: We are seeking an ambitious and dynamic SaaS Sales...


  • Bengaluru, India Aditi Consulting Full time

    Job Description Hello Folks, We are Hiring one of our Top Product client Onboarding & Learning Specialist Tittle : Onboarding & Learning Specialist Years : 7-10 years Location : Bangalore (Hybrid) Shift : General JD Role Requirements - Experience in facilitation, especially new hire onboarding, and soft skillsnot just process or operational...


  • India Pranathi Software Services Pvt. Ltd Full time

    Job Title: Saa S Sales Specialist – HRMS / ATS Product Company: Pranathi Software Services Pvt. Ltd. Location: Hyderabad / Noida (Work from Office) Experience: 1+ Years in Saa S / B2 B Software Sales Employment Type: Full-time Availability: Immediate Joiners or Short Notice Preferred Job Overview: We are seeking an ambitious and dynamic Saa S Sales...


  • India Pranathi Software Services Pvt. Ltd Full time

    Job Title: SaaS Sales Specialist – HRMS / ATS ProductCompany: Pranathi Software Services Pvt. Ltd.Location: Hyderabad / Noida (Work from Office)Experience: 1+ Years in SaaS / B2B Software SalesEmployment Type: Full-timeAvailability: Immediate Joiners or Short Notice PreferredJob Overview:We are seeking an ambitious and dynamic SaaS Sales Specialist to...


  • India Pranathi Software Services Pvt. Ltd Full time

    Job Title: SaaS Sales Specialist – HRMS / ATS Product Company: Pranathi Software Services Pvt. Ltd. Location: Hyderabad / Noida (Work from Office) Experience: 1+ Years in SaaS / B2B Software Sales Employment Type: Full-time Availability: Immediate Joiners or Short Notice Preferred Job Overview: We are seeking an ambitious and dynamic SaaS...


  • India Pranathi Software Services Pvt. Ltd Full time

    Job Title: SaaS Sales Specialist – HRMS / ATS Product Company: Pranathi Software Services Pvt. Ltd. Location: Hyderabad / Noida (Work from Office) Experience: 1+ Years in SaaS / B2B Software Sales Employment Type: Full-time Availability: Immediate Joiners or Short Notice Preferred Job Overview: We are seeking an ambitious and dynamic SaaS Sales Specialist...


  • India Pranathi Software Services Pvt. Ltd Full time

    Job Title: SaaS Sales Specialist – HRMS / ATS Product Company: Pranathi Software Services Pvt. Ltd. Location: Hyderabad / Noida (Work from Office) Experience: 1+ Years in SaaS / B2B Software Sales Employment Type: Full-time Availability: Immediate Joiners or Short Notice Preferred Job Overview: We are seeking an ambitious and dynamic SaaS...


  • Hyderabad, India KaaryaConnect Full time

    Job Description Company Description We're an ambitious team building a high-trust local-services marketplace in Indiabookings, vendor onboarding, scheduling, and payments. Mobile-first, reliable, and simple. We keep scope tight, ship quickly, and prioritize real user value over bells and whistles. Role Summary Own growth outreach and new-user/partner...


  • Noida, India SaaS Labs Full time

    Job Description Are you ready to turn partnerships into the biggest growth engine at an AI-powered SaaS company trusted by 6,000+ businesses worldwide At SaaS Labs, partnerships are central to our growth story. As Partner Success Manager, you'll build and scale our partner ecosystem of product, integration, and channel to drive our next wave of revenue....