Onboarding Specialist
4 weeks ago
Job Description Key Responsibility Area - Merchant Kickoff & Engagement Send kickoff invites within 24 hours of sales handoff. Lead onboarding calls to understand merchant goals, setup requirements, and timelines. Maintain proactive weekly touchpoints (kickoff, progress updates, handover communication). - Solutioning & Setup Configure subscription setups based on merchant needs. Collaborate with Implementation Engineering for technical solutions. Work with the Migration team to validate and execute subscription data imports. - Project & Timeline Management Align milestones, timelines, and dependencies to move merchants to go-live. Track onboarding progress in Salesforce, Sheets, and internal dashboards. Escalate risks early when delays or product gaps impact merchant experience. - Merchant Experience & Retention Ensure subscription widget go-live and migration completion. Communicate with empathy during delays, escalations, or product limitations. Collect structured feedback and share with Product and Success teams. - Handover to Success Team Deliver a fully updated onboarding document at handover. Confirm merchants feel confident using Loop before transition. Minimize churn during onboarding and in the first 30 days post-handover. Qualifications - 2-4 years in SaaS onboarding, customer success, or implementation roles. - Strong project management and organizational skills. - Ability to solutionize for diverse merchant use cases - Comfort with tools like Salesforce, Google Sheets, Slack, and Shopify ecosystem apps. - Excellent written and verbal communication; empathetic and proactive with customers. - Experience working cross-functionally with technical and non-technical teams. - Able to maintain good calendar hygiene
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Onboarding Specialist
4 weeks ago
Gurugram, India NIIT Full timeAbout NIIT At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact...
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Onboarding Specialist
4 weeks ago
Gurugram, India NIIT Full timeAbout NIIT At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact...
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Onboarding Specialist
4 weeks ago
Gurugram, India NIIT Full timeAbout NIIT At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact...
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Customer Onboarding Specialist
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Gurugram, India QuickReply.ai Full timeCustomer Onboarding Specialist Location: Gurugram (In-office) Employment Type: Full-time About us QuickReply.ai is a leading WhatsApp Marketing Automation Platform designed for E-commerce brands. In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth . As businesses shift from email and SMS to WhatsApp for customer...
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Onboarding Specialist
4 weeks ago
Gurugram, India NIIT Full timeAbout NIITAt NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact...
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Onboarding Specialist
4 weeks ago
Gurugram, India NIIT Full timeAbout NIITAt NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact...
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Onboarding Specialist
4 weeks ago
Gurugram, India NIIT Full timeAbout NIITAt NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact...
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Onboarding Specialist
4 weeks ago
Gurugram, India NIIT Full timeAbout NIITAt NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact...
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Urgent Search: Onboarding Specialist
3 weeks ago
Gurugram, Gurugram, India NIIT Full timeJob Description About NIIT At NIIT, we're transforming the way the world learns, for the better. That's why the world's best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive,...
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Onboarding Specialist
4 weeks ago
Gurugram, India NIIT Full timeAbout NIIT At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact...
