Senior Manager

4 weeks ago

Gurgaon, Haryana, India Max Life Insurance Full time
Job Description

- Develop and Implement Quality Control ProceduresCreate and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.
- Monitor and Analyze ProcessesRegularly review and analyze operating processes to identify areas for improvement.
- Conduct Audits and InspectionsPerform regular audits and inspections to ensure adherence to established quality standards.
- Coordination with DepartmentsWork closely with various departments to address quality issues and implement effective solutions.
- Prepare Quality ReportsCompile and present quality reports to management, highlighting key findings and recommendations.
- Train StaffDevelop training materials and conduct training sessions on quality control processes and standards.
- Customer FeedbackReview customer feedback and implement necessary changes to improve service quality.
- ComplianceEnsure all processes comply with relevant regulations and standards.

Key skills required

- Strong organizational and communication skills.
- Proficiency in process writing, audit / process assurance and quality assessment.
- Ability to analyse data and identify trends.
- Detail-oriented with strong problem-solving skills.

Key Relationships Management (Internal /External)

- External Process writing vendors
- Internal Cross-functional teams

Desired qualification and experience

- EducationBachelors degree (any stream), MBA or equivalent is preferred.
- ExperienceMinimum of 3-5 years of experience in quality assurance, process management, preferably in the life insurance sector.

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