Senior Manager

Job Description

: Senior Manager - Operations - Issuance - Insurance Sector - 10 Years Gurgaon

Location: Gurgaon
Discipline: Strategy & Operations
Job type: Permanent
Contact name: Megha Rajput
Contact email:
Job ref: 66957
Published: about 7 hours ago

Senior Manager - Operations - Issuance - Insurance Sector - 10 Years Gurgaon

We are looking for a dynamic Senior Manager - Operations to lead end-to-end issuance/fulfillment of new business across life insurance operations. This role is ideal for professionals with strong expertise in WIP management, stakeholder engagement, data reporting, and process improvements. You'll play a pivotal role in ensuring business continuity through operational excellence and team leadership.

Your Future Employer

One of Indias leading life insurance companies known for its customer-centric approach, digital innovations, and strong bancassurance partnerships. Join a team committed to delivering service excellence and driving transformational change.

Responsibilities

• Lead end-to-end issuance & WIP management across new business operations.
• Drive operational efficiencies by clearing field WIP daily and achieving issuance SLAs (M0 92 PERCENT , M2 94 PERCENT ).
• Facilitate regular governance calls with hub teams and distribution leaders.
• Deliver customized reports, dashboards, and presentations for internal stakeholders and CXO-level reviews.
• Ensure strict adherence to compliance guidelines (IRDAI) and update SOPs regularly.
• Execute strategic initiatives and lead at least one Green/Black Belt project annually.
• Identify process improvement opportunities through benchmarking and implement cross-functional solutions.
• Support and develop a team of 34 members, ensuring low attrition and high efficiency.

Requirements

• Graduate/Postgraduate in Management
• 10 years of experience, with 5 years in Banca operations/relationship management
• Strong understanding of bancassurance operations model
• Proficiency in data analytics, report automation, and MIS generation
• Excellent communication, stakeholder management, and presentation skills
• Familiarity with compliance protocols preferred
• Strong team leadership and customer-centric mindset

What is in it for you

• Opportunity to lead critical strategic initiatives within a growing operations team
• Exposure to CXO-level reporting and governance
• Work with cross-functional teams to transform fulfillment processes
• Contribute to the continuous improvement and process innovation roadmap
• Competitive compensation and fast-track leadership development opportunities

Reach us

If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.

Disclaimer

Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note

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