Client Relationship Manager

3 weeks ago

Mumbai, Maharashtra, India TECEZE Full time
Job Title: Client Relationship Manager / Key Account Manager

Location: Mumbai

Department: Customer Success

Reports To: Head of Account Management

Role Overview:

We are looking for a highly driven and experienced Client Relationship Manager / Key Account Manager with 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate will be responsible for delivering profitable growth through strong client relationships, proactive account management, and financial ownership. You will work closely with internal teams to ensure client success while identifying and executing new revenue opportunities within your portfolio.

Key Responsibilities:

- Own and manage key client accounts, serving as the primary point of contact and trusted advisor.
- Build deep client relationships through consistent communication, onsite visits, and strategic engagement.
- Understand the client's business goals, organizational structure, and pain points to align services effectively.
- Ensure high levels of client satisfaction, loyalty, and retention.
- Drive revenue growth through strategic account farming—identifying cross-sell and up-sell opportunities.
- Present tailored solutions that align with client needs and future growth strategies.
- Meet and exceed monthly and quarterly revenue and profitability targets for assigned accounts.
- Manage full P&L responsibility for your accounts, including forecasting, cost control, and margin improvement.
- Collaborate with internal teams (finance, delivery) to resolve billing discrepancies, minimize financial risks, and maintain profitability.
- Monitor and optimize account financial health regularly.
- Conduct structured monthly reviews with clients to track KPIs, SLAs, project delivery, and future.
- Prepare detailed account review documents and strategic action plans.
- Address concerns and resolve client escalations with urgency and professionalism.
- Conduct regular in-person visits to client sites, building trust with key stakeholders across all levels.
- Represent the organization in review meetings, industry forums, and client events.
- Foster multi-level relationships within client organizations to identify decision-makers and influencers.
- Collaborate with cross-functional teams (technical, operations, marketing) to ensure smooth service delivery and client success.
- Maintain up-to-date CRM entries, activity logs, pipeline status, and forecast reports.
- Provide periodic reports to leadership on account performance, risks, and expansion opportunities.

Key Performance Indicators (KPIs):

- Achievement of assigned revenue and margin targets
- Growth in account revenue (YoY, QoQ)
- New services/revenue streams activated per client
- Client satisfaction scores (CSAT, NPS)
- Frequency of client site visits and engagement quality
- Account renewal and retention rates
- Reduction in overdue payments and cost leakages

Requirements:

- 5+ years of experience in client relationship management, key account management, or enterprise sales
- Bachelor's or Master's degree in Business, Marketing, or related field (MBA preferred)
- Proven track record in growing enterprise accounts and achieving financial targets
- Strong communication, negotiation, and interpersonal skills
- Experience managing P&L and preparing business performance reports
- Willingness to travel for client meetings and reviews

  • Client Relationship Manager

    3 weeks ago

    Mumbai, Maharashtra, India eBikeGo® Full time

    Job Role : Client Relationship Manager / Client Relationship ExecutiveLocation: Mumbai (Andheri East)Min Exp - 3 Yrs( Client relationship management)Job Summary:We are looking for a dynamic and results-driven Client Representative to strengthen and grow our strategic client relationships. This role involves driving revenue growth, managing high-value...

  • client relationship manager

    16 hours ago

    Mumbai, Maharashtra, India Programming Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description:Job Title : CLIENT RELATIONSHIP MANAGER (CRM)Location: MumbaiExperience 3-5 years (preferably in IT sector)Notice Period: Immediate joinerSkills Required: Client Relationship Management, Project Management, Contract Management, Negotiation, Billing & Invoicing, Analytical and Problem-Solving, , Collaboration PlatformsWe are looking for an...

  • Client Relationship Manager

    3 weeks ago

    Mumbai, Maharashtra, India eBikeGo® Full time

    Job Role : Client Relationship Manager / Client Relationship ExecutiveLocation: Mumbai (Andheri East)Min Exp - 3 Yrs( Client relationship management) Job Summary:We are looking for a dynamic and results-driven Client Representative to strengthen and grow our strategic client relationships. This role involves driving revenue growth, managing high-value...

  • Client Relationship Manager

    11 hours ago

    Mumbai, Maharashtra, India eBikeGo® Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Role : Client Relationship Manager / Client Relationship ExecutiveLocation: Mumbai (Andheri East)Min Exp - 3 Yrs( Client relationship management)Job Summary:We are looking for a dynamic and results-driven Client Representative to strengthen and grow our strategic client relationships. This role involves driving revenue growth, managing high-value...

  • Client Relationship Manager

    2 weeks ago

    Mumbai, Maharashtra, India Pinnacle Global Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPinnacle Global Group provides outsourcing and offshoring services to businesses around the globe, with a specific focus on the US, UK, and Australia. Founded in India, we employ a skilled and dedicated team of over 300 professionals across 7+ offices. Our high client retention rate of 97% reflects our unwavering commitment to exceptional...

  • Client Relationship Manager

    3 weeks ago

    Mumbai, Maharashtra, India TECEZE Full time

    Job Title: Client Relationship Manager / Key Account ManagerLocation: MumbaiDepartment: Customer SuccessReports To: Head of Account ManagementRole Overview:We are looking for a highly driven and experienced Client Relationship Manager / Key Account Manager with 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate will be...

  • Client Relationship Manager

    15 hours ago

    Mumbai, Maharashtra, India Epic Stories Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We Are Hiring: Client Relationship ManagerEpic Stories is looking for a Client Relationship Manager to join our team. If you are organised, detail-oriented, and love building strong client relationships, we want to hear from you.Who We Are:Epic Stories is an award-winning wedding photography and filmmaking team, known for crafting timeless and heartfelt...

  • Client Relationship Manager

    4 weeks ago

    Mumbai, Maharashtra, India Savitr Investments Full time

    At Savitr Investments, we are on a mission to make investing simple, smart, and accessible. We are looking for a Client Acquisition Manager to drive our growth by bringing in new clients and helping them explore the best of what we offer – Demat Accounts, Mutual Funds, PMS/AIFs, Insurance, Loans, and even Unlisted Shares.Key Responsibilities- Acquire new...

  • Client Relationship Manager

    4 days ago

    Mumbai, Maharashtra, India Zigsaw Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Client Relations Manager ( Event industry )Location : Andheri, MumbaiFor quick response Kindly fill this : Application form5 days work9AM- 6PM3+ years of experience requiredUp to 8LPAWe focus on transparent wealth creation, philanthropy, innovation, and culture. Expect Impactfulwork, growth opportunities, a dynamic environment, and a culture of integrity and...

  • Client Relationship Manager

    2 days ago

    Mumbai, Maharashtra, India Savitr Investments Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    At Savitr Investments, we are on a mission to make investing simple, smart, and accessible. We are looking for aClient Acquisition Managerto drive our growth by bringing in new clients and helping them explore the best of what we offer – Demat Accounts, Mutual Funds, PMS/AIFs, Insurance, Loans, and even Unlisted Shares.Key ResponsibilitiesAcquire new...