Client Relationship Manager

8 hours ago

Mumbai, Maharashtra, India TECEZE Full time

Job Title: Client Relationship Manager / Key Account Manager

Location: Mumbai

Department: Customer Success

Reports To: Head of Account Management

Role Overview:

We are looking for a highly driven and experienced Client Relationship Manager / Key Account Manager with 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate will be responsible for delivering profitable growth through strong client relationships, proactive account management, and financial ownership. You will work closely with internal teams to ensure client success while identifying and executing new revenue opportunities within your portfolio.

Key Responsibilities:

  • Own and manage key client accounts, serving as the primary point of contact and trusted advisor.
  • Build deep client relationships through consistent communication, onsite visits, and strategic engagement.
  • Understand the client's business goals, organizational structure, and pain points to align services effectively.
  • Ensure high levels of client satisfaction, loyalty, and retention.
  • Drive revenue growth through strategic account farming—identifying cross-sell and up-sell opportunities.
  • Present tailored solutions that align with client needs and future growth strategies.
  • Meet and exceed monthly and quarterly revenue and profitability targets for assigned accounts.
  • Manage full P&L responsibility for your accounts, including forecasting, cost control, and margin improvement.
  • Collaborate with internal teams (finance, delivery) to resolve billing discrepancies, minimize financial risks, and maintain profitability.
  • Monitor and optimize account financial health regularly.
  • Conduct structured monthly reviews with clients to track KPIs, SLAs, project delivery, and future.
  • Prepare detailed account review documents and strategic action plans.
  • Address concerns and resolve client escalations with urgency and professionalism.
  • Conduct regular in-person visits to client sites, building trust with key stakeholders across all levels.
  • Represent the organization in review meetings, industry forums, and client events.
  • Foster multi-level relationships within client organizations to identify decision-makers and influencers.
  • Collaborate with cross-functional teams (technical, operations, marketing) to ensure smooth service delivery and client success.
  • Maintain up-to-date CRM entries, activity logs, pipeline status, and forecast reports.
  • Provide periodic reports to leadership on account performance, risks, and expansion opportunities.

Key Performance Indicators (KPIs):

  • Achievement of assigned revenue and margin targets
  • Growth in account revenue (YoY, QoQ)
  • New services/revenue streams activated per client
  • Client satisfaction scores (CSAT, NPS)
  • Frequency of client site visits and engagement quality
  • Account renewal and retention rates
  • Reduction in overdue payments and cost leakages

Requirements:

  • 5+ years of experience in client relationship management, key account management, or enterprise sales
  • Bachelor's or Master's degree in Business, Marketing, or related field (MBA preferred)
  • Proven track record in growing enterprise accounts and achieving financial targets
  • Strong communication, negotiation, and interpersonal skills
  • Experience managing P&L and preparing business performance reports
  • Willingness to travel for client meetings and reviews

  • High Net Worth Client Relationship Specialist

    3 days ago

    Navi Mumbai, Maharashtra, India beBeeRelationship Manager Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview",""This role involves building and maintaining strong, profitable client relationships across Wealth Management. It demands a high level of financial acumen, business understanding, and relationship management skills.",""The ideal candidate will have:",""",""A minimum of 5 to 8 years of experience in Wealth Management or a related...

  • client relationship manager

    23 hours ago

    Mumbai, Maharashtra, India Programming Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Job Title : CLIENT RELATIONSHIP MANAGER (CRM)Location: MumbaiExperience 3-5 years (preferably in IT sector)Notice Period: Immediate joinerSkills Required: Client Relationship Management, Project Management, Contract Management, Negotiation, Billing & Invoicing, Analytical and Problem-Solving, , Collaboration PlatformsWe are looking for an...

  • Client Relationship Manager

    3 hours ago

    Mumbai, Maharashtra, India eBikeGo® Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Role : Client Relationship Manager / Client Relationship ExecutiveLocation: Mumbai (Andheri East)Min Exp - 3 Yrs( Client relationship management)Job Summary:We are looking for a dynamic and results-driven Client Representative to strengthen and grow our strategic client relationships. This role involves driving revenue growth, managing high-value...

  • Client Relationship Manager

    3 days ago

    Mumbai, Maharashtra, India beBeeAccount Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Client Relationship ManagerWe are seeking an experienced professional to join our account management team. As a key member of the team, you will be responsible for managing client relationships, developing and implementing marketing strategies, and ensuring timely delivery of projects.The ideal candidate should have excellent communication skills,...

  • Client Relationship Manager

    22 hours ago

    Mumbai, Maharashtra, India Rockstud Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Overview:Rockstud Capital, a trailblazer in the Venture Capital and Private Equity Principals industry, offers expert fund advisory and management across SEBI registered schemes. We excel in nurturing early-stage startups, with a strong focus on environmental and social impacts alongside our robust listed equities investment strategies. Operating...

  • Client Relationship Manager

    2 days ago

    Mumbai, Maharashtra, India TECEZE Full time

    Job Title: Client Relationship Manager / Key Account ManagerLocation: MumbaiDepartment: Customer SuccessReports To: Head of Account ManagementRole Overview:We are looking for a highly driven and experienced Client Relationship Manager / Key Account Manager with 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate will be...

  • Client Relationship Manager

    4 days ago

    Mumbai, Maharashtra, India beBeerelationship Full time ₹ 6,00,000 - ₹ 12,00,000

    We're seeking a results-driven Client Relationship Manager to manage our daily client interactions, ensure campaign execution and deliver high-performing results.Job Description:As a Client Relationship Manager at Youtech Marketing, you'll be the bridge between our internal team and clients. Your primary responsibilities will include managing day-to-day...

  • Client Relationship Manager

    5 days ago

    Mumbai, Maharashtra, India beBeeClient Full time US$ 30,000 - US$ 60,000

    Client Relationship ManagerWe are seeking a skilled professional to develop innovative solutions for clients and build strong relationships to ensure their needs are met.The ideal candidate will collaborate with creatives, provide exceptional client service, and maintain effective communication.Candidates must have minimum 1 year of experience in an...

  • Client Relationship Manager

    22 hours ago

    Mumbai, Maharashtra, India Integera Full time US$ 90,000 - US$ 1,20,000 per year

    Job Title: Client Relationship Manager / Key Account ManagerLocation: MumbaiDepartment:Customer SuccessReports To:Head of Account ManagementRole Overview:We are looking for a highly driven and experiencedClient Relationship Manager / Key Account Managerwith 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate will be...

  • Client Relationship Manager

    23 hours ago

    Mumbai, Maharashtra, India Epic Stories Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We Are Hiring: Client Relationship ManagerEpic Stories is looking for a Client Relationship Manager to join our team. If you are organised, detail-oriented, and love building strong client relationships, we want to hear from you.Who We Are:Epic Stories is an award-winning wedding photography and filmmaking team, known for crafting timeless and heartfelt...