Senior Executive

JOB DESCRIPTION Position Title Responsibility Level Senior Executive Function Operations Reports to - Assistant Manager - Operations Permanent Temporary Permanent Span of Control - Nil Location Gurgaon- C-61 Fraud Investigation Specialist We are seeking a talented and self-motivated Fraud Dispute Investigator to join our Fraud Dispute Operations team Candidate will be responsible for all aspects of Fraud and Dispute investigations as it relates to Application Fraud Transactional Reviews Debit Credit Card Fraud Check Deposits ACH Check returns Debit claims as well as the review of any all related suspicious activity across all products checking savings credit cards loans and Investment accounts advising and assisting Management in making and implementing strategic decisions and objectives and driving business objectives Investigator is also responsible for determining if a Suspicious Activity Report is required and if it s felt that one is required the ability to draft the filing narrative and submit for secondary review within pre-defined timeframes Role Should have 2 years experience in a fraud or dispute and risk related role which includes end to end Fraud investigation on bank accounts transactions check deposits and cards fraud Should have 2 years experience of customer service for fraud or dispute and risk related Inbound outbound calls Reviewing and verifying fraud dispute related requests Investigate request received for confirmed fraud or suspicious activity by reviewing end to end customer accounts and requesting or inquiring for additional information as necessary through outbound calls Ensuring compliance with regulatory standards Ensuring compliance with company client policies and guidelines Documenting and effectively communicating reasons for the approval rejection of transactions Responsibilities Conducts thorough investigations on identified and suspicious accounts within the specified systems Ability to create a case file with documentation to support the final decision Monitoring of fraud and dispute claims to ensure validity of claim which may include contacting merchants financial institutions and or clarifying customer statements as necessary Gathering appropriate documentation to support final decision Identify fraud dispute trends make recommendations for new strategies to prevent additional losses and assume responsibility for special projects as assigned by Management Reviews alerts reports to detect Suspicious Activity fully understand criteria when a Suspicious Activity Report SAR is required along with completing BSA form writing narrative and gathering supporting documentation Conduct periodic internal account customer reviews to identify potentially fraudulent activity Reviews disputed transactions to investigate fraud claims identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions Performance parameters Productivity Quality Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence Punctuality and Discipline Organizational Relationships Reports To Assistant Manager Skills Desirable Skills Attention to detail Commitment and drive for results Questioning reasoning and analytical Adaptable and Flexible Requires shift-work including weekends non-business hours and holidays Business Etiquette Technical Skills Basic strong internet research Google Docs and overall PC skills Typing speed of 30 words with high accuracy Soft skills Strong team player Ability to communicate correctly grammatically and contextually correct and clearly Good business writing skills High accuracy at work Self-Discipline Listening Patience Education Requirements and Work Experience Bachelor s degree required Exceptional English Comprehension Skills Should have 2 years experience in a fraud dispute and risk related role which includes end to end Fraud and Disputes investigation on bank accounts debit claims transactions check deposits and cards fraud Should have 2 years experience of customer service for fraud dispute and risk related Inbound outbound calls