customer service associate iii

Job Description

Job Posting Title: CUSTOMER SERVICE ASSOCIATE III
Band/Level: 6-3-S
Education Experience: Bachelors Degree (High School +4 years)
Employment Experience: 1-3 years

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Roles & Responsibilities

- Communication with the international internal customers in English
- Manual Order Entry
- Manual Order Changes
- Manual Scheduling Agreement updates
- Quote Entry
- Create credits, debits, pro forma invoices or returns
- Proactive Backlog Management
- Delivery note creation and ATP checks
- Handling of Customer Portals
- Supporting EDI
- Maintaining Customer Profiles and keep that updated
- Handling multiple team mailboxes with full proficiency
- All kind of ad hoc requests to support the EMEA /North America Customer Service Teams.
- Quality check for the peers
- Gain an understanding of other transactional tasks served by the team
- Securing the usage of Standard Work Instruction and Customer Profile for every transaction
- Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
- Reporting activities as per Business need
- Responsibility of high quality & on time delivery

Desired Candidate

Graduation in any stream

Minimum 1-3 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred

- Good knowledge in Outlook, SAP, MS Office tools, Web Portals
- Excellent written & verbal communication skills
- Performance oriented
- Team player
- Quality focused
- Highly motivated
- Willingness to quickly adapt to new situations and tasks
- Willing to work in any shift
- Collaboration with the co-workers in the Team

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on , , and

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority

. Competitive Salary Package
. Performance-Based Bonus Plans
. Health and Wellness Incentives
. Employee Stock Purchase Program
. Community Outreach Programs / Charity Events
. Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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