Customer Service Associate III

7 days ago

Bengaluru, Karnataka, India TE Connectivity Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Band/Level: 6-3-S

Education Experience: Bachelors Degree (High School +4 years)

*Roles & Responsibilities*

  • Communication with the international internal customers in English
  • Manual Order Entry
  • Manual Order Changes
  • Manual Scheduling Agreement updates
  • Quote Entry
  • Create credits, debits, pro forma invoices or returns
  • Proactive Backlog Management
  • Delivery note creation and ATP checks
  • Handling of Customer Portals
  • Supporting EDI
  • Maintaining Customer Profiles and keep that updated
  • Handling multiple team mailboxes with full proficiency
  • All kind of ad hoc requests to support the EMEA /North America Customer Service Teams.
  • Quality check for the peers
  • Gain an understanding of other transactional tasks served by the team
  • Securing the usage of Standard Work Instruction and Customer Profile for every transaction
  • Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
  • Reporting activities as per Business need
  • Responsibility of high quality & on time delivery

*Desired Candidate*

Graduation in any stream

Minimum 1-3 years of work experience in Customer Service environment Order management domain. Hands on experience in SAP is preferred

  • Good knowledge in Outlook, SAP, MS Office tools, Web Portals
  • Excellent written & verbal communication skills
  • Performance oriented
  • Team player
  • Quality focused
  • Highly motivated
  • Willingness to quickly adapt to new situations and tasks
  • Willing to work in any shift
  • Collaboration with the co-workers in the Team.

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