Customer Service Associate III
14 hours ago
Band/Level: 6-3-S
Education Experience: Bachelors Degree (High School +4 years)
*Roles & Responsibilities*
- Communication with the international internal customers in English
- Manual Order Entry
- Manual Order Changes
- Manual Scheduling Agreement updates
- Quote Entry
- Create credits, debits, pro forma invoices or returns
- Proactive Backlog Management
- Delivery note creation and ATP checks
- Handling of Customer Portals
- Supporting EDI
- Maintaining Customer Profiles and keep that updated
- Handling multiple team mailboxes with full proficiency
- All kind of ad hoc requests to support the EMEA /North America Customer Service Teams.
- Quality check for the peers
- Gain an understanding of other transactional tasks served by the team
- Securing the usage of Standard Work Instruction and Customer Profile for every transaction
- Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
- Reporting activities as per Business need
- Responsibility of high quality & on time delivery
*Desired Candidate*
Graduation in any stream
Minimum 1-3 years of work experience in Customer Service environment Order management domain. Hands on experience in SAP is preferred
- Good knowledge in Outlook, SAP, MS Office tools, Web Portals
- Excellent written & verbal communication skills
- Performance oriented
- Team player
- Quality focused
- Highly motivated
- Willingness to quickly adapt to new situations and tasks
- Willing to work in any shift
- Collaboration with the co-workers in the Team.
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