Guest Service Associate

Job Number 24152113 Job Category Housekeeping Laundry Location Bengaluru Marriott Hotel Whitefield 8th Road Plot No 75 Bengaluru Karnataka India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments Fill cart with supplies and transport cart to assigned area Enter guest rooms following procedures for gaining access and ensuring vacancy before entering Replace guest amenities and supplies in rooms Replace dirty linens and terry with clean items Make beds and fold terry Clean bathrooms Remove trash dirty linen and room service items Check that all appliances are present in the room and in working order Straighten desk items furniture and appliances Dust polish and remove marks from walls and furnishings Vacuum carpets and performs floor care duties e g in guest rooms and hallway Follow all company and safety and security policies and procedures report any maintenance problems safety hazards accidents or injuries complete safety training and certifications properly store flammable materials Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language Support team to reach common goals Ensure adherence to quality expectations and standards Move lift carry and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces Reach overhead and below the knees including bending twisting pulling and stooping Stand sit kneel or walk for an extended period across an entire work shift Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONEducation No high school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you