Manager-csg

5 days ago


Udaipur Rajasthan, India Kadel Labs Full time

Job Title CSG Manager Location Udaipur Jaipur Experience Required 4 to 6 years About Us Kadel Labs is a deep-tech IT services company dedicated to transforming businesses with cutting-edge solutions Our expertise spans Data Analytics Engineering and Visualization Cloud services including DevOps InfoSecOps and InfraOps Software development and modernization and Generative AI-driven business applications As a trusted partner of DataBricks Azure AWS WebMethods and Bitrix24 CRM we empower businesses with innovative reliable and scalable technology solutions About the Role We are looking for a CSG Manager who thrives at the intersection of user-centric product thinking data-driven decision-making and cross-functional execution This role demands a leader who brings strong empathy for end-users sharp analytical acumen and the ability to align stakeholders through clear impactful communication You will work closely with internal and external teams to conceptualize define and drive initiatives that create value and improve product-market fit Key Responsibilities Product Strategy Execution Drive product thinking across customer success initiatives ensuring alignment with user needs and business goals Translate complex problems into actionable solutions with clear outcomes Take complete ownership of key deliverables and ensure timely execution with measurable impact Lead planning scoping and prioritization of product-related customer success efforts Stakeholder Alignment Communication Engage with internal and external stakeholders to understand requirements and align on expectations Craft compelling narratives and presentations to communicate goals progress and results Foster collaboration across teams by driving consensus and clarity Data-Driven Problem Solving Leverage data to analyze customer pain points identify patterns and measure impact Use metrics and insights to continuously refine processes and strategy Technology Process Understanding Contribute meaningfully to conversations around SDLC APIs Agile and cloud-based architectures Work seamlessly with engineering and product teams by speaking the language of technology Utilize modern tools to manage workflows and improve operational efficiency Key Skills Required Product Thinking Empathy Strong user-focus and ability to think from first principles Communication Excellent verbal and written communication skilled at storytelling and alignment Ownership Drive Self-starter with strong execution focus and bias for action Analytical Mindset Data-led decision-making with a structured approach to solving problems Technology Understanding Comfortable with SDLC APIs agile processes and cloud tools Nice to Have MBA from a premier institute such as IIM Prior IT Engineering background Exposure to customer success tools and CRM systems Experience working with cross-functional product teams Education A degree in Engineering preferably in Computer Science IT and an MBA from a reputed institute



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