Guest Relation

5 days ago

Bengaluru India Shilton Hospitality Pvt Ltd Full time

Job Description To ensure exceptional guest experiences through proactive service, relationship management, and seamless event execution. The role focuses on enhancing guest satisfaction, managing events, and driving repeat and referral business through personalized engagement and service excellence. Key Responsibilities: Guest Relations: - Welcome and interact with guests, ensuring high standards of hospitality and service. - Handle guest queries, feedback, and complaints promptly and professionally. - Maintain guest databases, track preferences, and ensure personalized experiences for repeat guests. - Coordinate with F&B and Operations teams to ensure smooth guest service. - Develop and implement guest engagement activities, programs, and surprise & delight initiatives. - Monitor guest satisfaction through feedback platforms (TripAdvisor, Google, Zomato, etc.) and initiate improvements. Events Management: - Plan, coordinate, and execute in-house events, private parties, and corporate gatherings. - Liaise with clients to understand requirements, design event plans, and ensure flawless execution. - Manage event logistics dcor, entertainment, vendor coordination, and on-site supervision. - Work closely with the culinary and service teams to design event menus and experiences. - Maintain cost control and ensure profitability of all events. - Create post-event reports, track ROI, and maintain event records. Marketing & Coordination: - Collaborate with the marketing team for event promotions, social media coverage, and guest engagement campaigns. - Support influencer collaborations and brand events. - Maintain strong community and corporate relationships to drive business. Qualifications & Experience: - Bachelor's degree in Hospitality Management / Event Management / Marketing or equivalent. - Minimum 35 years of experience in guest relations and event management within the hospitality industry. - Proven experience in handling premium clientele and organizing events end-to-end. Skills & Competencies: - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Customer-centric approach with attention to detail. - Creative thinking and problem-solving skills. - Proficiency in MS Office and event management tools/software. - Knowledge of social media and basic marketing coordination. -

  • Guest Relation Supervisor

    7 days ago

    India IHG Hotels & Resorts Full time

    Job Category Hotel-Front Office Guest Experience Service Supervise and guide the guest relations team to deliver outstanding hospitality and personalized service Ensure smooth check-in and check-out procedures greeting VIP and repeat guests personally Handle guest complaints or requests promptly and professionally ensuring issues are resolved to the guest s...

  • Guest Relations

    2 weeks ago

    Bengaluru, India Bodycraft Full time

    Job Description Bodycraft Spa & Salon is looking for a Guest Relations Officer to join our dynamic team and embark on a rewarding career journey. The role focuses on delivering exceptional guest experiences by ensuring smooth communication, addressing inquiries, resolving issues, and maintaining high service standards. Key Responsibilities - Welcome guests...

  • Guest Relation Supervisor

    3 days ago

    India IHG Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionGuest Experience & ServiceSupervise and guide the guest relations team to deliver outstanding hospitality and personalized service.Ensure smooth check-in and check-out procedures, greeting VIP and repeat guests personally.Handle guest complaints or requests promptly and professionally, ensuring issues are resolved to the guest's...

  • Guest Relations Executive

    3 days ago

    India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations Executive Location: Goa We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our...

  • Guest relations executive

    4 weeks ago

    India GoSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Kasol / Himachal Pradesh We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at go STOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Relation Executive

    3 weeks ago

    Mumbai, India 3 Qubes Full time

    Job Description Company Description We suggest you enter company details here. Role Description This is a full-time, on-site role located in Mumbai for a Guest Relation Executive. The Guest Relation Executive will be responsible for handling guest relations, managing reception duties, and providing excellent customer service. Daily tasks include greeting and...

  • Guest Relation Manager

    3 days ago

    Sector -, Haryana, , India Espangle Brands Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The Guest Relations Manager plays a key role in ensuring a high -quality and personalized guest experience. This position involves managing guest service operations, addressing feedback and complaints, and fostering a warm, professional environment that reflects the organization's hospitality standards.Key Responsibilities:Welcome guests warmly and assist...

  • Guest Relation Supervisor

    7 days ago

    Gurugram, Gurugram, India IHG Hotels & Resorts Full time

    Job Description Guest Experience & Service Supervise and guide the guest relations team to deliver outstanding hospitality and personalized service. Ensure smooth check-in and check-out procedures, greeting VIP and repeat guests personally. Handle guest complaints or requests promptly and professionally, ensuring issues are resolved to the guest's...

  • guest relation executive

    4 weeks ago

    Bengaluru, India Mahendra Homes Private Limited Full time

    Job Description Description The Guest Relation Executive is responsible for ensuring a high standard of customer service is provided to all guests. This role involves interacting with guests, addressing their needs, and enhancing their overall experience at the hotel. Responsibilities - Greet and welcome guests in a professional and friendly manner. - Handle...

  • Guest relations executive

    4 weeks ago

    India Lohono Stays Full time

    Isprava - Isprava Group is a leader in India’s luxury holiday home market, catering to a discerning clientele through two primary verticals:Isprava - Luxury Home Development – Design, construction, furnishing, and management of sophisticated holiday homes that seamlessly blend heritage, modernity, and sustainability.Our distinguished client base includes...