Guest Relation

4 weeks ago

Bengaluru India Shilton Hospitality Pvt Ltd Full time

Job Description To ensure exceptional guest experiences through proactive service, relationship management, and seamless event execution. The role focuses on enhancing guest satisfaction, managing events, and driving repeat and referral business through personalized engagement and service excellence. Key Responsibilities: Guest Relations: - Welcome and interact with guests, ensuring high standards of hospitality and service. - Handle guest queries, feedback, and complaints promptly and professionally. - Maintain guest databases, track preferences, and ensure personalized experiences for repeat guests. - Coordinate with F&B and Operations teams to ensure smooth guest service. - Develop and implement guest engagement activities, programs, and surprise & delight initiatives. - Monitor guest satisfaction through feedback platforms (TripAdvisor, Google, Zomato, etc.) and initiate improvements. Events Management: - Plan, coordinate, and execute in-house events, private parties, and corporate gatherings. - Liaise with clients to understand requirements, design event plans, and ensure flawless execution. - Manage event logistics dcor, entertainment, vendor coordination, and on-site supervision. - Work closely with the culinary and service teams to design event menus and experiences. - Maintain cost control and ensure profitability of all events. - Create post-event reports, track ROI, and maintain event records. Marketing & Coordination: - Collaborate with the marketing team for event promotions, social media coverage, and guest engagement campaigns. - Support influencer collaborations and brand events. - Maintain strong community and corporate relationships to drive business. Qualifications & Experience: - Bachelor's degree in Hospitality Management / Event Management / Marketing or equivalent. - Minimum 35 years of experience in guest relations and event management within the hospitality industry. - Proven experience in handling premium clientele and organizing events end-to-end. Skills & Competencies: - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Customer-centric approach with attention to detail. - Creative thinking and problem-solving skills. - Proficiency in MS Office and event management tools/software. - Knowledge of social media and basic marketing coordination. -

  • Guest Relations Executive

    2 weeks ago

    Bengaluru, India JLL Full time

    Job Description Job Description Guest Relations Executive Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout...

  • Guest Relation Supervisor

    3 days ago

    india IHG Full time

    DescriptionGuest Experience & ServiceSupervise and guide the guest relations team to deliver outstanding hospitality and personalized service.Ensure smooth check-in and check-out procedures, greeting VIP and repeat guests personally.Handle guest complaints or requests promptly and professionally, ensuring issues are resolved to the guest's...

  • Guest Relation Supervisor

    4 days ago

    India IHG Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    DescriptionGuest Experience & ServiceSupervise and guide the guest relations team to deliver outstanding hospitality and personalized service.Ensure smooth check-in and check-out procedures, greeting VIP and repeat guests personally.Handle guest complaints or requests promptly and professionally, ensuring issues are resolved to the guest's...

  • Guest Relations Executive

    4 weeks ago

    India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations Executive Location: Goa We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our...

  • Guest Relations Executive

    1 week ago

    Ahmedabad, India Abbacus Technologies Full time

    Job Description Job Description: Guest Relation Executive (Restaurant) Position: Guest Relation Executive (GRE) Industry: Hospitality / Restaurant Location: Near to Rajpath Club Ahmedabad Experience: 13 Years (or as required) About the Role We are looking for a well-spoken and customer-friendly Guest Relation Executive to manage front-of-house operations and...

  • Guest Relation

    15 hours ago

    India IHG Hotels & Resorts Full time

    Job Category Guest Experience As Guest Relation - Manager You will fully comprehend the vision of Six Senses to help people reconnect with themselves others and the world around them and our values of local sensitivity and global sensibility crafted experiences emotional hospitality responsible and caring fun and quirky and pioneering wellness Sustainability...

  • Guest Relations Executive

    1 week ago

    Delhi, India Pass Code Hospitality Pvt Ltd Full time

    Job Description Company Description Established in 2012, Pass Code Hospitality is a boutique hospitality firm and a leading innovator in India's food and beverage industry. Based in New Delhi, the company owns and operates six unique dining and bar experiences, including PCO, ATM, Ping's Cafe Orient, SAZ, Jamun and Mister Merchant's. Pass Code Hospitality is...

  • Guest Relation Manager

    3 days ago

    Sector -, Haryana, , India Espangle Brands Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The Guest Relations Manager plays a key role in ensuring a high -quality and personalized guest experience. This position involves managing guest service operations, addressing feedback and complaints, and fostering a warm, professional environment that reflects the organization's hospitality standards.Key Responsibilities:Welcome guests warmly and assist...

  • Guest Relations Associate

    3 days ago

    Coimbatore, India Isha Foundation Full time

    Job Description Company Description Isha Foundation, founded by Sadhguru, is a global nonprofit organization driven by volunteers, dedicated to fostering personal growth and creating a conscious and inclusive world. Focused on the ancient science of yoga, Isha provides transformational programs like Inner Engineering, which has reached over 3 million...

  • Guest relations officer

    3 days ago

    Bengaluru, Karnataka, India anpct Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Overview The Guest Relations Officer plays a pivotal role in ensuring an outstanding guest experience within the hospitality industry. Acting as the primary point of contact for guests, this position fosters positive relationships through effective communication and dedicated service. The Guest Relations Officer addresses guest inquiries, resolves...