Guest Relation Supervisor
3 days ago
DescriptionGuest Experience & ServiceSupervise and guide the guest relations team to deliver outstanding hospitality and personalized service.Ensure smooth check-in and check-out procedures, greeting VIP and repeat guests personally.Handle guest complaints or requests promptly and professionally, ensuring issues are resolved to the guest's satisfaction.Monitor guest feedback from various sources (online reviews, surveys, direct comments) and take corrective action where needed.Maintain accurate guest history and preference records in the system to enhance personalized service.Team Leadership & TrainingSupervise, train, and motivate the guest relations staff to maintain consistent service standards.Schedule and allocate daily tasks to the team, ensuring adequate coverage and efficient workflow.Conduct regular briefings and meetings to communicate updates, service goals, and performance expectations.Coordination & CommunicationLiaise with other departments (Housekeeping, F&B, Maintenance, Reservations, etc.) to ensure seamless guest experiences.Coordinate special arrangements for VIPs, groups, events, or special occasions.Ensure all guest-related information is shared effectively among team members and relevant departments.Administration & ReportingPrepare daily reports on guest feedback, complaints, and service performance.Monitor performance indicators such as guest satisfaction scores, response times, and complaint resolution rates.Assist management in developing and implementing guest experience improvement initiatives.Qualifications & Skills:Bachelor's degree in Hospitality Management or related field preferred.Minimum 2–4 years of experience in guest relations or front office operations; at least 1 year in a supervisory role.Excellent communication and interpersonal skills.Strong problem-solving and conflict-resolution abilities.Proficient in property management systems (PMS) and Microsoft Office Suite.Well-groomed, professional appearance, and a positive attitude.Multilingual skills are an advantage.
-
Guest Relation Supervisor
4 days ago
India IHG Full time ₹ 2,50,000 - ₹ 5,00,000 per yearDescriptionGuest Experience & ServiceSupervise and guide the guest relations team to deliver outstanding hospitality and personalized service.Ensure smooth check-in and check-out procedures, greeting VIP and repeat guests personally.Handle guest complaints or requests promptly and professionally, ensuring issues are resolved to the guest's...
-
Guest Relations Executive
4 weeks ago
India goSTOPS Full timeJob Title: Guest Relations Executive / Senior Guest Relations Executive Location: Goa We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our...
-
Guest Relations Executive
1 week ago
Ahmedabad, India Abbacus Technologies Full timeJob Description Job Description: Guest Relation Executive (Restaurant) Position: Guest Relation Executive (GRE) Industry: Hospitality / Restaurant Location: Near to Rajpath Club Ahmedabad Experience: 13 Years (or as required) About the Role We are looking for a well-spoken and customer-friendly Guest Relation Executive to manage front-of-house operations and...
-
Guest Relation
16 hours ago
India IHG Hotels & Resorts Full timeJob Category Guest Experience As Guest Relation - Manager You will fully comprehend the vision of Six Senses to help people reconnect with themselves others and the world around them and our values of local sensitivity and global sensibility crafted experiences emotional hospitality responsible and caring fun and quirky and pioneering wellness Sustainability...
-
Guest Relations Executive
2 weeks ago
Bengaluru, India JLL Full timeJob Description Job Description Guest Relations Executive Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout...
-
Guest Relations Executive
1 week ago
Delhi, India Pass Code Hospitality Pvt Ltd Full timeJob Description Company Description Established in 2012, Pass Code Hospitality is a boutique hospitality firm and a leading innovator in India's food and beverage industry. Based in New Delhi, the company owns and operates six unique dining and bar experiences, including PCO, ATM, Ping's Cafe Orient, SAZ, Jamun and Mister Merchant's. Pass Code Hospitality is...
-
Guest Relation Manager
3 days ago
Sector -, Haryana, , India Espangle Brands Full time ₹ 4,00,000 - ₹ 12,00,000 per yearThe Guest Relations Manager plays a key role in ensuring a high -quality and personalized guest experience. This position involves managing guest service operations, addressing feedback and complaints, and fostering a warm, professional environment that reflects the organization's hospitality standards.Key Responsibilities:Welcome guests warmly and assist...
-
Guest Relations Associate
3 days ago
Coimbatore, India Isha Foundation Full timeJob Description Company Description Isha Foundation, founded by Sadhguru, is a global nonprofit organization driven by volunteers, dedicated to fostering personal growth and creating a conscious and inclusive world. Focused on the ancient science of yoga, Isha provides transformational programs like Inner Engineering, which has reached over 3 million...
-
Guest Relations Executive
1 week ago
india Marriott Hotels Resorts Full timeDescription POSITION SUMMARYRespond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests...
-
Guest Relations Associate
3 days ago
Coimbatore, India Isha Foundation Full timeJob Description Company Description Isha Foundation, founded by Sadhguru, is a global nonprofit organization run by volunteers, dedicated to individual transformation and creating an inclusive world. Renowned for its groundbreaking initiatives in yoga, education, environmental sustainability, and community revitalization, the foundation has reached millions...