Messaging Services Senior Specialist

Req ID 298035NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Messaging Services Senior Specialist -Sharepoint to join our team in Bangalore Karnxc4x81taka IN-KA India IN Providing steady state support to the messaging infrastructure handling on-call support responsibilities handling escalations critical issues server maintenance activities mentoring team members and other day to day support operations Expert on Messaging technologies-SharePoint 2010 2013 on-prem servers and SharePoint Online-xefx82xa7 Provides deep subject matter expertise advice and program delivery xefx82xa7 Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends xefx82xa7 Contributes to the development of new techniques and plans within area of expertise xefx82xa7 Thorough understanding and management of customer business needs and expectations xefx82xa7 Provide support on day to day operations in managing the Messaging infrastructure of account s xefx82xa7 Works on abstract and complex problems requiring evaluation of intangible variables xefx82xa7 Integrates trends data and information into plans deliverables and recommendations xefx82xa7 Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent xefx82xa7 Anticipates operational program and implementation issues and develops preventative measures xefx82xa7 Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects xefx82xa7 Applies advanced training and experience to resolve difficult client problems where standard practice has failed xefx82xa7 Identifies structures and delivers services that enable business processes xefx82xa7 May develop automated methods needed to implement recommended solution xefx82xa7 Performs root cause analysis on failed components and implements corrective measures xefx82xa7 Designs and implements load testing and disaster recovery scenarios xefx82xa7 Mentors junior team members xefx82xa7 Candidates must have exceptional customer service problem solving and communication skills xefx82xa7 Possess the ability to work independently with minimal management supervision and with a global team of engineers xefx82xa7 Strong team player with ability to work in a team and as individual contributor xefx82xa7 Strong organizational and documentation skillsTechnical Skillset-xefx82xa7 Health checks server capacity management and proactive configuration management support xefx82xa7 Security hardening and patch update management support xefx82xa7 High-availability components support xefx82xa7 Service Management and Service Level Management xefx82xa7 Collaboration components configuration management xefx82xa7 Search engine configuration management xefx82xa7 Content management configuration supportAbout NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team