It Support

3 days ago

Gurgaon Haryana, India virtusa Full time

IT helpdesk Primary Skills Technical Support- Citrix MS Outlook Zoom Intune SCCM Office 365 Internet Intranet Minimum 2 years hands on Key Responsibilities Deliver effective solutions for hardware and application software issues managing escalations while ensuring compliance with Service Level Agreements and maintaining a strong commitment to customer service support Demonstrate business awareness and a client-focused approach communicating effectively with excellent written and verbal skills with attention to detail Exhibit flexibility in working hours during peak periods and efficiently re-prioritise and organise tasks Experience and Qualifications Required Possess 2-3 years of IT experience with proven technical support skills demonstrating expertise in desktop environments and troubleshooting Windows 11 and macOS issues Have hands-on experience with infrastructure technologies such as Intune SCCM Citrix XenDesktop and Office 365 along with a solid understanding of Windows group policies Skilled in troubleshooting Internet Intranet VPN MS Outlook and other Office utilities supported by robust knowledge of TCP IP WAN LAN and voice network architectures Familiar with Polycom video conferencing devices and Zoom administration holding industry-recognised qualifications like MCP MCSE and CCNA as advantageous credentials ITIL certification is desirable alongside a sound understanding of structured change management processes

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