Hotel Front Office Manager

1 day ago

Sulya KA IN Sunville Hotels and Resorts pvt ltd Full time

Job Summary The Front Office Manager is responsible for overseeing all front desk operations guest services and reservations This role ensures smooth daily operations high-quality guest experiences and efficient coordination between departments The manager will lead the front office team maintain service standards and support the hotel in achieving guest satisfaction and profitability goals They must train and manage staff supervise administrative and clerical duties and address customer complaints and queries on a daily basis Key Responsibilities Supervise and manage daily front office operations including reception reservations concierge and guest services must cross check night audit report monitor all guest check in and check out requests ensure no guest is overstaying without intimation or advance payment or overdue bills handle all bulk booking enquires and report to mangement thorough knowledge of using IDS software to download and track reports Ensure smooth check-in check-out and billing processes while maintaining accuracy and efficiency Train mentor and schedule front office staff to ensure excellent customer service and operational standards Monitor guest feedback resolve complaints promptly and implement service improvements Collaborate with housekeeping F B and other departments to ensure seamless guest experiences Maintain accurate records of occupancy reservations and financial transactions Develop and implement front office policies procedures and SOPs Oversee VIP guest services special requests and group reservations Ensure compliance with safety health and security standards Prepare daily weekly and monthly reports for management on occupancy revenue and guest satisfaction Drive upselling and cross-selling of rooms services and amenities to maximize revenue Qualifications Skills Bachelor s degree diploma in Hospitality Management or related field preferred Proven experience 3-5 years in front office or guest services with at least 1-2 years in a supervisory managerial role Strong leadership organizational and communication skills Excellent problem-solving and conflict-resolution abilities Knowledge of hotel property management systems PMS and reservation software Ability to work flexible schedules including evenings weekends and holidays Customer-oriented mindset with a focus on service excellence Key Competencies Guest satisfaction focus Team leadership training Attention to detail Multitasking time management Sales upselling skills Professional demeanor and grooming Job Type Full-time Pay 18 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Commuter assistance Food provided Provident Fund Ability to commute relocate Sulya Karnataka Reliably commute or planning to relocate before starting work Required Application Question s Have you worked in the hospitality industry in India in the past if yes then which department are you willing to relocate to Kukke Subrahmanya Karnataka are you currently working in a hotel in Karnataka Education Diploma Required Experience IDS software 1 year Required total work 3 years Required Language English Required Kannada Required Hindi Required Work Location In person

  • Hotel Front Office Manager

    1 week ago

    Sulya, Karnataka, India Sunville Hotels and Resorts pvt ltd Full time ₹ 18,00,000 - ₹ 25,00,000 per year

    Job Summary:The Front Office Manager is responsible for overseeing all front desk operations, guest services, and reservations. This role ensures smooth daily operations, high-quality guest experiences, and efficient coordination between departments. The manager will lead the front office team, maintain service standards, and support the hotel in achieving...

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