(Urgent) Front Office Executive

FOE DUTIES AND RESPONSIBILITIES Welcome guests during check-in and give a fond farewell to guests while checkout Handling guest complaints and concerns in an efficient and timely manner Overseeing VIP guests arrivals and departures Coordinating and multi-tasking job duties in a busy environment Should possess detailed information about the Hotel city as well as the competition Detailed information regarding arrivals and room requirements Have up-to-date information on daily room occupancy Providing excellent customer service as per hotel standards Greeting guests as they enter and exit the hotel Providing information regarding the Hotel town attractions activities etc Check on VIP reservations and complete their pre-registration formalities Allocate rooms to all arriving guests Maintain up-to-date information on room rates current promotions offers and packages Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile Coordinate with housekeeping for clearing of rooms Collect Guest feedback during guest departure along with his likes and dislikes Perform basic cashier activities as and when required Maintain guest lockers for safe custody Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest Give proper and complete handover to the next shift Should be able to handle all guests without bias or prejudice Follow the house rules and policies laid down by the management Adhere to strict staff grooming and hygiene standards Consciously and continuously strive to better his her skills and increase his her knowledge Good command of the English language is essential both written and verbal Must possess strong organization time management skills and attention to detail Must be guest service-focused and a team player A positive attitude and outgoing personality is essential Must be able to work shifts - days evenings weekends and holidays Ability to relate well to Hotel guests and employees Professional in demeanor and presentation Personable enthusiastic self-motivated and able to work independently Observant discriminating and detail-oriented Ability to understand and carry out oral and written instructions and request clarification when needed Strong interpersonal and organizational skills Able to work morning evening weekend holiday and overnight shifts POSITION TITLE FRONT OFFICE EXECUTIVE - FOE REPORTS TO Front office manager Asst Front office manager PREREQUISITES Good guest interaction skills Good listening skills Sound decision-making Good interpersonal and communication skills Leadership People management EDUCATION Must be able to read speak write and understand the primary language used in the workplace Their behaviour and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel They will strive to use polite language and be well-groomed in their relationship with the Hotel guests colleagues and staff EXPERIENCE Four years of Front Office experience a Minimum of one year of hotel front desk supervisory experience and experience handling cash accounting procedures and general administrative tasks Additional languages spoken would be an asset Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Food provided Health insurance Provident Fund Application Question s What is Your Current Take Home Salary What is your Expected take home salary Work Location In person