Hotel Front Office Manager

Job Summary:

The Front Office Manager is responsible for overseeing all front desk operations, guest services, and reservations. This role ensures smooth daily operations, high-quality guest experiences, and efficient coordination between departments. The manager will lead the front office team, maintain service standards, and support the hotel in achieving guest satisfaction and profitability goals. They must train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries on a daily basis.

Key Responsibilities:

• Supervise and manage daily front office operations, including reception, reservations, concierge, and guest services.
• must cross check night audit report
• monitor all guest check in and check out requests
• ensure no guest is overstaying without intimation or advance payment or overdue bills
• handle all bulk booking enquires and report to mangement
• thorough knowledge of using IDS software to download and track reports
• Ensure smooth check-in, check-out, and billing processes while maintaining accuracy and efficiency.
• Train, mentor, and schedule front office staff to ensure excellent customer service and operational standards.
• Monitor guest feedback, resolve complaints promptly, and implement service improvements.
• Collaborate with housekeeping, F&B, and other departments to ensure seamless guest experiences.
• Maintain accurate records of occupancy, reservations, and financial transactions.
• Develop and implement front office policies, procedures, and SOPs.
• Oversee VIP guest services, special requests, and group reservations.
• Ensure compliance with safety, health, and security standards.
• Prepare daily, weekly, and monthly reports for management on occupancy, revenue, and guest satisfaction.
• Drive upselling and cross-selling of rooms, services, and amenities to maximize revenue.

Qualifications & Skills:

• Bachelor's degree/diploma in Hospitality Management or related field (preferred).
• Proven experience (3–5 years) in front office or guest services, with at least 1–2 years in a supervisory/managerial role.
• Strong leadership, organizational, and communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Knowledge of hotel property management systems (PMS) and reservation software.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Customer-oriented mindset with a focus on service excellence.

Key Competencies:

• Guest satisfaction focus
• Team leadership & training
• Attention to detail
• Multitasking & time management
• Sales & upselling skills
• Professional demeanor and grooming

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Provident Fund

Ability to commute/relocate:

• Sulya, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you worked in the hospitality industry in India in the past? if yes then which department ?
• are you willing to relocate to Kukke Subrahmanya , Karnataka ?
• are you currently working in a hotel in Karnataka ?

Education:

• Diploma (Required)

Experience:

• IDS software: 1 year (Required)
• total work: 3 years (Required)

Language:

• English (Required)
• Kannada (Required)
• Hindi (Required)

Work Location: In person