Trainer - Call Center - In Office - Bangalore

Overview Please Note English language proficiency is required for this role This is a full-time work from office role This requires a U S schedule - India Night shift Work Location This is a Work from Office position and location is Bangalore at3rd Floor Block 12B Pritech Park SEZ Survey No 51-64 4 Bellandur Village Bldg 9A Rd Adarsh Palm Retreat Bellandur Bengaluru Karnataka 560103Build Your Future Come join our thriving team We are seeking ambitious self-motivated and driven people just like you for a rewarding career Why should you consider TSI Transport Facility Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available including medical paid time off and paid holidays Transportation provided Working 5 days Job Title Trainer Experience 3 to 5 Years Employment Type Full-TimeJob Summary We are looking for an experienced and passionate Trainer to join our team The ideal candidate will have 3 to 5 years of experience in designing and delivering effective training programs that enhance employee skills performance productivity and quality of work Responsibilities Training Training Development Design develop and update training materials and modules related to the collections process including compliance negotiation techniques customer communication and systems application Training Delivery Conduct engaging and interactive training sessions for new hires and existing employees both in-person and via virtual platforms Performance Assessment Evaluate the effectiveness of training programs through assessments feedback and performance metrics and make necessary adjustments to improve outcomes Ongoing Support Provide ongoing coaching and support to team members addressing individual training needs and performance gaps Compliance Ensure all training programs are compliant with industry regulations and company policies Documentation Maintain detailed records of training activities attendance and progress and prepare reports for management Collaboration Work closely with management Quality Assurance Compliance Operations and other departments to identify training needs and develop strategies to address them Continuous Improvement Stay informed about industry trends best practices and new technologies in collections training incorporating these insights into training programs On Job Training OJT OJT Plan Formulate a OJT plan that will cater to the new hire and reduce their learning curve Performance Management Monitor and evaluate new hire performance Setting clear goals and expectations Listening to random calls and providing constructive feedbacks Training and Development Identify training needs during the OJT phase and coordinate crash courses Performance Reporting Prepare and present regular reports on team performance progress and challenges to senior management Overall Team Certification scores across all training batches at 90 days OJT Results MR achievements QA scores etc No of crash course based on training needs conducted during phase Meeting the standards of process document updates No of refreshers conduced based on Operational requirements No of updates and training rollouts Qualifications Bachelors degree in any discipline training education-related certifications preferred 3 to 5 years of proven experience as a corporate trainer or similar role Ability to manage multiple training sessions and projects effectively Ability to assess training needs and measure outcomes