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Call Center
2 weeks ago
Job Title:
Executive – Call Center
Location:
Whitefield, Bangalore
Experience:
1–5 Years (International Voice Process Preferred)
Industry:
Healthcare
Shift:
Rotational
Job Summary
We are seeking a
motivated and detail-oriented Call Center Executive
to join our dynamic healthcare team. The ideal candidate will have excellent communication skills, prior experience in an international voice process, and a passion for providing outstanding support to clients and internal teams.
Key Responsibilities
- Handle large volumes of inbound and outbound calls with efficiency and professionalism.
- Understand client requirements and provide accurate, timely responses.
- Maintain a courteous, helpful attitude to ensure a positive client experience.
- Route calls to relevant departments and escalate issues as needed.
- Document call details as per SOPs and follow up when necessary.
- Monitor and respond to emails in a timely and professional manner.
- Coordinate and communicate effectively with internal teams.
- Work across multiple internal software platforms to manage tasks.
- Identify and escalate priority or technical issues to relevant teams.
- Maintain adaptability in a fast-paced and evolving environment.
Requirements & Qualifications
- Excellent verbal and written communication skills in English.
- 1–5 years of experience in a voice-based customer service role (International process preferred).
- Strong listening skills and a high attention to detail.
- Basic proficiency in MS Office and IT tools.
- Ability to work independently and collaboratively.
- Customer-first mindset with a high level of professionalism.
- Willingness to work in rotational shifts, including weekends and night shifts.
- Background in Home Science is an added advantage.
- Familiarity with customer service principles and basic IT issue handling.
To Apply:
Send your CV to
