Service Delivery Manager

12 hours ago

Bengaluru India ITC Infotech Full time

Job Description Hi, We are hiring a Service Delivery Manager - IT Infrastructure for Bangalore, if interested please send me your profile to [Confidential Information] alongwith your Current CTC, Expected CTC, Notice period to join. Job Overview: The IT Infrastructure Service Delivery Manager will be responsible for overseeing project execution, resource allocation, client communication, and ensuring the successful delivery of software projects on time and within budget for clients. The ideal candidate will possess a strong blend of technical expertise, leadership skills, and a track record of managing successful software delivery projects and handling large client accounts (> 25 mil USD/annum revenue, > 400-member delivery team). Experience required: 1. Overall experience of 12 - 15 years with minimum of last 5+ years in the role of Service Delivery Manager role, Strong knowledge in IT Infrastructure technologies - Datacenter/Wintel/Exchange/Networking/Database/Storage/Backup/CyberSecurity technologies 2. Must have handled minimum 2-3 large accounts of 100+ people / USD min 15 or 20 annual revenues 3. Should have the experience to grow accounts 4. Should have experience in Infrastructure space with fair bit of knowledge around applications 5. Should have handled Infrastructure service delivery engagements in both staffing and managed services model, Should be ITIL certified 6. Should be well versed on Agile, Service delivery model and has been part of large transition programs 7. Should be able to Drive continuous improvement and innovation in service delivery processes, methodologies, and tools to enhance efficiency, effectiveness, and client value. 8. Should be able to Identify opportunities for upselling and cross-selling additional services or solutions to existing clients, working closely with sales and account management teams to maximize revenue and profitability. 9. Comes from technology background with at least 10 years of experience in core IT Infrastructure technologies in the initial career. Still has the technical acumen to participate in solutioning, challenge the team and confidently discuss technology with customer 10. Stable employment track record. Too many frequent jumps are undesirable 11. Have been responsible for P&L 12. Have worked with customers from different geos of Americas, Europe and APAC 13. Experience any of the core focus industries like CPG/FMCG will be beneficial 14. Actively participated in large RFPs/RFQs 15. Ability to construct deal solutions, RFP structures, commercial responses 16. Should have excellent communication skills 17. Have experience in working in a matrix organization navigating with multiple business stakeholders 18. Strong understanding of governance, quality, operations and financial matters

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