Service Delivery Manager

7 hours ago


Hyderabad India HTC Global Services Full time

Job Description About The Role We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving operational excellence, and maintaining strong customer relationships. Requirements - Minimum 15 to 18 years of experience in IT support, with a strong background in End User Computing and Service Desk operations. - Proven experience managing SIAM functions in a global delivery model. - ITIL Certification is mandatory. - Relevant PMP Certification is a plus. - Experience working with UK or international clients is highly desirable. - Ability to work in a dynamic environment and manage multiple priorities. - Experience in managed services environments. - Familiarity with tools like ServiceNow, SCCM, and other ITSM platforms. - Ability to work collaboratively across time zones and cultures.



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