Cafe Operations Manager

Oru Cutting Cafe is a beloved cafe-restaurant in Hosur known for its delicious and affordable food For the past 5 years we ve built a strong local reputation especially among the employees of Ashok Leyland We pride ourselves on tasty food and a welcoming atmosphere serving an average of 5 lakhs in revenue monthly As we enter our next phase of growth we re seeking a passionate and proactive individual to join our small dedicated team and help us elevate our operations and customer experience Job Summary We are looking for an experienced and dynamic Cafe Operations Manager Working Manager to be the backbone of our daily operations This is a hands-on role where you will actively participate in customer service and order-taking while also overseeing the efficiency quality and smooth functioning of the entire cafe You will be instrumental in implementing systems training our team and ensuring our high standards are consistently met Key Responsibilities 1 Daily Operations Customer Service Approx 60-70 of time Greet customers warmly and provide excellent service ensuring a positive dining experience Efficiently operate the Point-of-Sale POS system for accurate order taking billing and cash handling Handle cash transactions and reconcile daily sales accurately Manage table assignments and ensure dining areas are clean and well-maintained Assist with serving food and beverages during peak hours to ensure timely service Address customer inquiries feedback and complaints promptly and professionally Maintain a clean organized and inviting cafe environment at all times 2 Team Supervision Training Approx 30-40 of time Staff Management Supervise a small team currently 5 people including yourself during shifts ensuring tasks are completed efficiently and standards are upheld Training Development Train new and existing staff members on POS usage order taking protocols customer service excellence cleaning procedures and overall cafe standards Scheduling Assist in creating and managing daily weekly staff schedules to ensure adequate coverage Performance Monitoring Provide constructive feedback to staff recognizing good performance and addressing areas for improvement Problem Solving Proactively identify and resolve operational issues as they arise e g equipment malfunctions supply shortages minor staff conflicts Employee Relations Act as a key point of contact for staff concerns fostering a positive and respectful work environment 3 Operational Management Improvement Inventory Support Assist with basic inventory checks for front-of-house items and communicate kitchen inventory needs to the owner Standard Operating Procedures SOPs Work with the owner to develop and implement clear SOPs for all cafe functions e g opening closing cleaning order flow Quality Control Ensure food quality and presentation meet our established standards Hygiene Safety Oversee and ensure adherence to all food safety hygiene and cleanliness regulations Reporting Provide daily reports to the owner on sales key issues and team performance Qualifications Minimum of 3-5 years of proven experience in a fast-paced cafe restaurant or quick-service restaurant environment Prior experience in a supervisory or team lead role is highly preferred Proficiency in POS systems is essential experience with mention your specific POS system if you want otherwise keep it general Strong understanding of cafe restaurant operations including order flow customer service and basic inventory Excellent communication verbal and written in Malayalam Tamil and English interpersonal and leadership skills Ability to work effectively under pressure and manage multiple tasks simultaneously A positive attitude strong work ethic and a genuine passion for food and customer service High level of reliability honesty and integrity Flexibility to work various shifts including weekends and holidays Sundays are our busiest day What We Offer A dynamic and supportive work environment where your contributions are valued Opportunity to play a pivotal role in the growth and professionalization of a successful local business Competitive salary and performance-based incentives Meals during shifts A comfortable place to stay If you are a hands-on leader who thrives in a bustling environment and is eager to help us grow we encourage you to apply Job Types Full-time Part-time Pay 18 000 00 - 21 000 00 per month Expected hours 70 - 80 per week Benefits Flexible schedule Food provided Health insurance Paid sick time Paid time off Schedule Day shift Supplemental Pay Performance bonus Yearly bonus Work Location In person