Cafe Manager Position

1 day ago

Hosūr, Tamil Nadu, India beBeeOperations Full time ₹ 18,00,000 - ₹ 21,00,000

We are seeking a highly skilled and dynamic Cafe Operations Manager to lead our daily operations.

Key Responsibilities
  • Daily Operations:
    • Greet customers warmly and provide excellent service ensuring a positive dining experience.
    • Efficiently operate the Point-of-Sale system for accurate order taking, billing, and cash handling.
    • Handle cash transactions and reconcile daily sales accurately.
    • Manage table assignments and ensure dining areas are clean and well-maintained.
    • Assist with serving food and beverages during peak hours to ensure timely service.
    • Address customer inquiries, feedback, and complaints promptly and professionally.
    • Maintain a clean, organized, and inviting cafe environment at all times.
  • Team Supervision, Training:
    • Staff Management: Supervise a team of staff members during shifts, ensuring tasks are completed efficiently and standards are upheld.
    • Training & Development: Train new and existing staff members on POS usage, order taking protocols, customer service excellence, cleaning procedures, and overall cafe standards.
    • Scheduling: Assist in creating and managing daily/weekly staff schedules to ensure adequate coverage.
    • Performance Monitoring: Provide constructive feedback to staff, recognizing good performance and addressing areas for improvement.
    • Problem Solving: Proactively identify and resolve operational issues as they arise (e.g., equipment malfunctions, supply shortages, minor staff conflicts).
    • Employee Relations: Act as a key point of contact for staff concerns, fostering a positive and respectful work environment.
  • Operational Management, Improvement:
    • Inventory Support: Assist with basic inventory checks for front-of-house items and communicate kitchen inventory needs to management.
    • Standard Operating Procedures (SOPs): Work with management to develop and implement clear SOPs for all cafe functions (e.g., opening, closing, cleaning, order flow).
    • Quality Control: Ensure food quality and presentation meet established standards.
    • Hygiene & Safety: Oversee and ensure adherence to all food safety, hygiene, and cleanliness regulations.
    • Reporting: Provide regular reports to management on sales, key issues, and team performance.

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