Manager Distribution

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

Provides guidance and supervision to ensure the accomplishment of distribution center goals, including those related to budget and cost structure.

What You Will Do:

• Making workflow decisions under the direction of management. Improving service levels and costs for distribution center operations.

• Supervising and motivating distribution center employees through effective coaching and training, clear communication of job expectations, and positive reinforcement of exemplary performance; maintaining a positive distribution center working environment.

• Implementing productivity, quality, and service standards. Resolving problems and identifying areas for improvements. Contributing performance data to strategic plans and reviews.

• Ensuring all equipment receives preventative maintenance and repairs, as necessary.

• Adhering to requirements and procedures for safety regulations.

Degree Requirement

Degree or equivalent experience desired

What You Have:

Operational Functions: Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

 Level Working Knowledge:

• Works to resolve obstacles related to goals of own department.

• Documents regulatory and reporting requirements.

• Assesses situations based on awareness of the goals and operating issues of own department.

• Seeks guidance when assigned goals conflict with departmental goals or overall strategy.

• Carries out responsibilities that contribute to role of own department within the organization.

Coaching Others: Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.

 Level Working Knowledge:

• Determines how coaching can be applied to a situation.

• Coaches others to improve their skills.

• Observes skill practice; offers constructive feedback.

• Offers suggestions for performance or process improvement in own unit.

• Creates skill-practice opportunities for subject of coaching.

Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.

 Level Basic Understanding:

• Demonstrates an understanding of the underlying concepts and values of a service organization.

• Seeks help, as needed, in satisfying customers.

• Identifies key characteristics of effective customer service.

• Cites examples of keeping the customer as the focal point of all team activity.

Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.

 Level Working Knowledge:

• Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.

• Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity.

• Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence.

• Employs leadership theories, such as contingency and transactional, and associated techniques.

• Manages own behaviors during interactions, such as feedback giving, to shape workplace events.

Materials Handling and Management: Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.

 Level Extensive Experience:

• Oversees key issues and aspects of materials management activities, including the handling, transportation and storage.

• Facilitates the use of different types of automated storage and retrieval systems.

• Develops requirements and procedures for hazardous material transportation safety regulations.

• Works with difficult or unusual materials handling and management situations.

• Evaluates the efficiency of materials handling and management, makes improvements where necessary.

• Guides others on key features and considerations for materials management, such as storage control systems.

Problem Management Process - MFG: Knowledge of manufacturing problem management processes, methodologies and techniques; ability to use a disciplined approach to bringing that problem to a successful resolution.

 Level Working Knowledge:

• Uses a specific discipline or approach to problem solving and resolution.

• Records common problems and associated resolution alternatives.

• Monitors problem resolution and provides feedback to customer.

• Implements the established procedures for handling non-standard or unusual problems.

• Works with features of problem reporting and tracking software.

Warehouse Management: Knowledge of the policies, processes and systems of warehouse management; ability to effectively manage one or more warehouses or distribution centers-

 Level Working Knowledge:

• Maintains warehouse equipment and facilities.

• Performs basic warehousing activities such as receiving, putting away, picking, packing and shipping merchandise.

• Analyzes and documents key performance indicators of warehouse management in own area.

• Assists in implementing mechanization approaches and techniques in a distribution center.

• Collects and translates the business requirements for specifications of warehouse management systems.

Distribution Center Management: Knowledge of distribution processes, issues and considerations; ability to effectively manage the receipt, storage, and distribution of inventory to stores and/or customers.

 Level Working Knowledge:

• Works with Distribution Requirements Planning (DRP) basic processes and operations.

• Maintains item and inventory management records.

• Helps minimize bottlenecks and delays and the resulting impact on operating costs.

• Uses real-time inventory software, with guidance, to move supplies where needed, when needed.

• Assists in resolving issues related to physical space management.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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