Senior Sales Support Assistant

JOB PURPOSEProvide comprehensive best in class sales support across all channels and segments to Emirates trade partners in order to maximize revenue and achieve commercial targets Support the sales teams and external customers ensuring that all requests are actioned promptly JOB ACCOUNTABILITIESGeneralxc2xb7Assist to create and maintain customer records requests and client complaints Co-ordinate and support the sales team in the selling and marketing of all products through efficient handling of direct mail and tele-sales xc2xb7Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframesxc2xb7Maintain an effective and efficient records system of all documentation for the sales team Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays xc2xb7Respond to general queries from external customers and escalate issue to the sales team or Sales Support Team Leader Manager as appropriate xc2xb7Liase with other departments in terms of getting any required information for accurate and prompt actioning of transactional sales activities thereby reducing the time lag and increasing customer satisfaction xc2xb7Ensure customer satisfaction by solving any problems faced and handling all complaints promptly xc2xb7Support the Sales Support Team Leader Sales Support Manager with Ad-hoc projects as neededAgency Supportxc2xb7Troubleshoot trade partner inquiries resolve problems answer contractual queries in order to maximize sales opportunitiesxc2xb7Ensure timely and accurate distribution of fare rules and contracts for all sales channels and accounts Maintain an understanding for all relevant commercial products outstanding in the marketplace xc2xb7Provide written communication for general commercial correspondence redirect correspondence to relevant departments and or sales colleagues where appropriate Prepare and circulate ad hoc commercial and sales advisory notices xc2xb7Obtain approval keep records and provide stats for ad hoc fare amendments ad hoc conditions of travel amendments and other commercial activities e g excess baggage ticket fare validity change of class switch on sales skywards status matches agent AD tickets special agent fares chauffeur drive STPC bookings expired fare waivers Marhaba lounge passes etc xc2xb7Create reservations arrange ticketing and fare collection as directed resolve booking problems xc2xb7 Regularly maintain and update salesforce com Produce when required commercial reports using Emirates Groups systems xc2xb7Administer the preparations and organization of Client Agency familiarization events co-ordinate with other sponsoring organizations create reservations and ensure all documentation is available to ensure the event is successful and generates incremental revenueGroups Supportxc2xb7Handle all nation-wide business inquiries appropriate for market areas and respond with quotations and reservations in a timely manner to ensure maximisation of sales xc2xb7Work closely with the sales team in order to actively solicit group business in order to increase this revenue stream both from ad-hoc group requests and group series xc2xb7Build group requests through the GYM Application create the group contracts and monitor the group movements throughout their whole life-cycle This includes the modification of group blocks based on required capacity checking for deposit and cancellation deadlines and ensure full application of all the procedures and guidelines xc2xb7Book special services such as STPC seat allocations special service requests meals group check-in and any other special services that might be applicable xc2xb7Maintain accurate filing system for all groups and ensure that each block is traced and monitored regularly xc2xb7Remain informed of all airline rules and regulations and current affairs Communicate information to clients accurately and appropriatelyxc2xb7Maintain records of all groups before and after departure and follow up on any group inquiries until travel is completed Create and Track Monthly reporting related to the group sales activities and provide periodical reports to the commercial management xc2xb7Co-ordinate with internal departments i e Airports Reservations Services EGTIF Accounting and Revenue Optimisation when needed and build very strong relationships with the local sales teams and Revenue Optimisation department in Dubai Qualifications GraduateExperience Airlines Sales ExperienceKnowledge skills Strong Customer Service SkillsFares and Ticketing Reservation skillsSkilled user of MS Office packages GDS SystemSuperior communication skills written spoken - EnglishAbility to work under stress while at the same time exhibit a high degree of productivityAbility to work independentlyMust have the right to live and work in India