Sales Operations Support

**About Us**

**Role Summary**

The Sales Operations Supports team member supports the EMEA Sales teams with account and contact management, opportunity issues, and quoting assistance. This involves managing incoming case requests, troubleshooting system issues, internally communicating clearly and efficiently while using judgment or seeking advice in unclear situations.

**Shift timings: EMEA (12 - 9 PM IST)**

**Contract Tenure: 12 Months**

**What you will do**:
- Assist Sales with quoting, information inquiries, and support opportunity updates and closures.
- Ensure Support SLAs are met, and cases issues are resolved within a timely manner with clear communications back to the case submitter.
- Maintain data quality for all case related transactions and assist with data clean up when required.
- Identify opportunities for process improvement and be involved in testing, and roll-out of improved methods and tools.
- Work closely within the regional team and alongside the Operations Manager to ensure alignment on process, policy, and procedures.
- Cultivate relationships with key departments, including but not limited to Sales, Deal Registration Support, Sales Operations teams, Partner Care and Support,
- Position requires working EMEA time zone

**What you will bring**:
- 2- 6 years’ experience with Sales Operations in IT/ Software Industry
- Experience with Salesforce CRM, analysis, and communications with various stakeholders
- Has good MS office skills or similar package
- Can follow rules and processes in a timely manner
- Ability to work effectively in a fast-paced, high energy, team-oriented environment
- Ability to multi-task and perform effectively under pressure

LI-Remote

**Ready to Join Us?**

**What's Great About Sophos?**
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
- Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing

**Our Commitment To You**

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

**Data Protection**

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos