Technical Support Engineer

Job Description At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about We are looking for an enthusiastic and detail-oriented Advanced Technical Support Engineer to provide top-tier support for innovative cloud-based solutions. This role is ideal for early-career professionals who are passionate about learning and resolving complex issues while working closely with senior engineers and cross-functional teams. How will you make an impact - Analyze and resolve technical support cases raised by customers and internal teams. - Use diagnostic tools and logs to identify root causes of issues. - Collaborate with peers and senior engineers to develop documentation, scripts, and troubleshooting guides. - Escalate complex or critical issues following defined procedures. - Contribute to internal knowledge base and support documentation. - Participate in training to enhance cloud support and technical troubleshooting capabilities. Have you got what it takes - 13 years of experience in technical or cloud support. - Basic understanding of SQL and log analysis. - Exposure to scripting (e.g., PowerShell, Bash). - Familiarity with REST/SOAP APIs and their usage. - Good communication and analytical skills. - Eagerness to learn and adapt to evolving cloud technologies. You will have an advantage if you also have: - Scripting knowledge in Shell, PowerShell, or Python. - Understanding of containerization (Docker) and orchestration (Kubernetes). - ITIL Foundation certification or working knowledge of ITIL processes. - Exposure to CI/CD pipelines and DevOps practices. What's in it for you - Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8770 Reporting into: Technical Manager/Director of Engineering Role Type: Individual Contributor About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.