Technical Support Engineer
14 hours ago
Job Description Westcon-Comstor is a global leader in technology distribution. With a presence in over 70 countries, we collaborate with industry-leading vendors and resellers to drive innovation and deliver exceptional technology solutions across the globe. As we expand our footprint in India, we're looking for an experienced Technical Support Engineer to be based in our office located in Pune. Responsibilities: * Support post-sales request from Westcon's Asia Pacific customers. * Perform testing and reproduction as required to isolate, identify, and resolve customer's issue. * Manage technical escalation to principal vendor. * Manage customer escalation and expectation. * Keep assigned cases properly documented and up to date. * Keep up to date with the latest technology, product, and technical knowledge. * Being the subject-Matter-Expert (SME) for assigned products. * Share knowledge, ideas, and experience with the team and contribute to the knowledge base. * Follow assigned shift and carry out standby duty as scheduled. * Perform any other duties as assigned accordingly by the superior. Requirements: * Bachelor's degree in computer science, cyber security or related discipline or equivalent work experience. * At least 4 years working experience in cyber security related field. * Experience in managing and supporting Symantec Endpoint, Information, and Network Security products. * Obtained cyber security industry and vendor certifications preferred. * Experience in Technical Assistance Center (TAC) case support is an added advantage. * Confident, articulative, and professional in verbal and written skills. * Positive, communicative, and customer-oriented attitude. * Exhibit strong customer-facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations. * Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation. * Strong organizational and time management skills. * Quick learner
-
VMware Senior Technical Support Engineer
1 week ago
Remote - India Spinnaker Support Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSpinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...
-
Technical Support Engineer
3 weeks ago
India Mech-Mind Robotics Full timeJob Description Job Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the...
-
Technical Support Engineer
2 weeks ago
India Mech-Mind Robotics Full timeJob Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the sales team and...
-
Technical Support Engineer
2 weeks ago
India Mech-Mind Robotics Full timeJob Description:1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering.3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects .4.Provide technical expertise and support to the sales team and...
-
Technical Support Engineer
7 days ago
India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full timeHi Connections Teamware is hiring for Technical Support Engineering role Location: Noida NP:1month Interview:Face to face interview Experience:5+years JD BTechnical Support Engineer Expert in communication 5 Years Basic knowledge in Digital Marketing (Preferable-not mandate) Handling Technical Queries, Networking, and Basic Database Noida Hybrid Mode...
-
Technical Support Engineer
4 days ago
Pune, India Synopsys Inc Full timeJob Description We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to...
-
Technical Support Engineer
1 week ago
India Partner One Capital Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe are looking for a Technical Support Engineer II (TSE 2) to join our global Customer Support team. This role is ideal for someone with a strong technical foundation who is eager to grow into a subject matter expert. You will be responsible for troubleshooting complex customer issues, collaborating with engineering and product teams, and driving customer...
-
Technical Support Engineer
1 week ago
Pune City, Maharashtra, , India Power Bridge Systems Full time ₹ 4,50,000 - ₹ 7,50,000 per yearWe are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service skills....
-
Technical Support Engineering
1 week ago
India Microsoft Full timeJob Description With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...
-
Technical Support Engineer
14 hours ago
Ahmedabad, India Betterbizs Full timeJob Description We are urgently hiring for Technical Support Engineer for our corporate client in Ahmedabad. Job Title: Technical Support Engineer Location: Ahmedabad (Night Shift) CTC: Up to 12 LPA Employment Type: Full-Time About the Role We are looking for a Technical Support Engineer with strong experience in technical support or software support. The...
