Technical Support Engineer

1 day ago

Pune City Maharashtra India Power Bridge Systems Full time

We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service skills. Responsibilities: - Providing on -site technical support and troubleshooting for systems and networks - Identifying and resolving system issues, diagnosing standard software issues, and reporting hardware issues to OEM/Vendors - Handling troubleshooting, installation, re -installation, and configuration of systems, printers, and scanners - Configuring desktop and laptop according to standardization policies - Installing and configuring in -scope client software/applications - Coordinating with vendors for access control and technical support - Troubleshooting and configuring e -mail clients - Supporting local area network issues (LAN) and DHCP client - Installing antivirus software and ensuring virus definition auto updates - Installing approved patches onto desktops/laptops - Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers - Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues - Logging and coordinating escalated calls with vendors and tracking them until resolution - Assisting with maintenance for non -technical failures of AV components - Managing voice lines and coordinating with EPABX vendor for technical issues - Providing hands -on support for network -related issues at different sites and coordinating with GOC team for network -related issues - Publishing and sharing monthly service reports - Engaging in support and understanding of new tools and technologies related to endpoint management Requirements - Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role in the field - Hands -on experience with Windows/Linux/Mac OS environments for at least 2 years - Working knowledge of office automation products and computer peripherals such as printers and scanners - Familiarity with network security practices and anti -virus programs - Ability to perform remote troubleshooting and provide clear instructions - Customer -oriented attitude - BSc in Computer Science or relevant field - Must have a two -wheeler and driving license for field calls. Benefits - Health insurance coverage for employees and their families - Long -term benefit savings plan with employer matching contributions - Opportunities for professional development and advancement within the organization

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