Technical Support Engineer
15 hours ago
Role: L1.5 Technical Support Engineer
Experience: Min 1 year (relevant work experience in technical/customer support industry)
Work Location: HP Inc CCCB (KTP/ECP)
Employment Type: Contract (as applicable)
Shift timings: Based on the market aligned (should be flexible for rotational shift)
Role Overview:
L.5 Technical Support Engineers are responsible for providing high-quality support to HP customers by resolving technical queries related to HP products, including laptops, desktops, printers, and associated software. This role demands a balance of technical troubleshooting ability and customer service excellence.
Required Skills & Qualifications:
- Graduate in any discipline (Preferably BCA, BSc Computer Science or BTech)
• Minimum 1 year of experience in technical/customer support industry
• Strong knowledge of Computer hardware components, Windows OS, MS Office, and common software tools.
• Familiarity with network printers, LAN configurations, and IP settings.
• Basic understanding of networking concepts (LAN/WAN, IP, DNS).
• Good communication and problem-solving skills. Fluency in Hindi must if hired for India team.
• Ability to work indepen
Job Type: Full-time
Pay: ₹275, ₹520,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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