Technical Support Engineer

15 hours ago


Electronic City Phase I, Karnataka, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 2,75,000 - ₹ 5,20,000 per year

Role: L1.5 Technical Support Engineer

Experience: Min 1 year (relevant work experience in technical/customer support industry)

Work Location: HP Inc CCCB (KTP/ECP)

Employment Type: Contract (as applicable)

Shift timings: Based on the market aligned (should be flexible for rotational shift)

Role Overview:

L.5 Technical Support Engineers are responsible for providing high-quality support to HP customers by resolving technical queries related to HP products, including laptops, desktops, printers, and associated software. This role demands a balance of technical troubleshooting ability and customer service excellence.

Required Skills & Qualifications:

  • Graduate in any discipline (Preferably BCA, BSc Computer Science or BTech)
    • Minimum 1 year of experience in technical/customer support industry
    • Strong knowledge of Computer hardware components, Windows OS, MS Office, and common software tools.
    • Familiarity with network printers, LAN configurations, and IP settings.
    • Basic understanding of networking concepts (LAN/WAN, IP, DNS).
    • Good communication and problem-solving skills. Fluency in Hindi must if hired for India team.
    • Ability to work indepen

Job Type: Full-time

Pay: ₹275, ₹520,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person


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