Service Desk Engineer

Job Family User Support India Travel Required None Clearance Required None What You Will Do Work as a Service Desk helpdesk desktop support Engineer Will provide technical assistance to Global users Recognize diagnose research isolate and resolve problems through engaging discussions with users Troubleshoot and resolve technical issues related to operating systems MS Office applications email special applications Internet connections and hardware peripheral equipment Route more complex problems to our internal next-level IT support staff by following correct process and procedures Solve complex non-routine problems and determine innovative solutions through cost benefit analysis Work in night shifts to support users in USA and various other locations What You Will Need Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance Respond to and diagnose problems through discussions with users including problem recognition logs research isolation resolution and follow-up steps Troubleshoot research diagnose document and resolve technical issues surrounding Operating systems MS Office applications email other special applications Internet connections and hardware peripheral equipment Route problems to internal next level IT support staff Should have working knowledge in any ticketing tools Should have quick learning and monitoring skills Knowledge in ITIL framework Knowledge in Information Security concepts aligning to ISO 27001 standards Documentation skills Solve complex non-routine problems and determine innovative solutions through cost benefit analysis What Would Be Nice To Have Should be Engineering Science graduate Willing to work only in Night shift to be a part of Global Support Team What We Offer Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1-571-633-1711 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including guidehouse com or Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event Never provide your banking information to a third party purporting to need that information to proceed in the hiring process If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouse s Ethics Hotline If you want to check the validity of correspondence you have received please contact Guidehouse is not responsible for losses incurred monetary or otherwise from an applicant s dealings with unauthorized third parties Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee