▷ Urgent: Operations Manager

2 weeks ago


Chennai India GoGoX Full time

Job Description We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in mobility, logistics, or transportation operations who have consistently driven KPIs and efficiency improvements.Key Responsibilities What you will deliver Operations & Ground Leadership - Lead daily operations in the assigned region, ensuring service excellence and quick resolution of ground-level challenges. - Manage, coach, and build a high-performing operations team. - Collaborate with partners, drivers, and stakeholders for seamless execution. - Travel up to 50% of the time to monitor ground operations and engage stakeholders. P&L Ownership & Performance Management - Own and manage the P&L for assigned accounts, balancing revenue growth and cost efficiency. - Define, monitor, and improve key metrics (on-time performance, utilization, cost per trip, etc.). - Apply data-driven insights to optimize operations and resource allocation. Client & Stakeholder Engagement - Build and maintain strong client relationships with a focus on long-term trust and retention. - Serve as the escalation point for clients and internal stakeholders. - Work cross-functionally (Sales, Finance, Technology, Compliance) to align on business outcomes. Strategy, Expansion & Process Excellence - Contribute to India-wide expansion strategy, identifying opportunities in new markets. - Lead process improvement and standardization initiatives for efficiency and scalability. - Provide operational insights and recommendations to leadership for continuous innovation. Leadership Contribution - Be an active contributor to the India leadership team. - Balance strategic priorities with on-the-ground execution. - Drive a culture of agility, accountability, and continuous improvement. Who You Are - Bachelor's degree in Business, Supply Chain, or related field (MBA preferred but not mandatory). - 5+ years of experience managing operations in transportation, mobility, or logistics with proven results in KPI/metrics-driven performance. - Strong P&L management and operational leadership experience. - Data-driven mindset with practical ground-level understanding. - Flexible, dynamic leader with strong communication and stakeholder management skills. - Ability and willingness to travel up to 50% of the time. What We Offer - Opportunity to shape and scale a high-growth transportation business in India. - End-to-end ownership of operations, KPIs, and P&L. - Strategic exposure and collaboration with senior leadership.



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