Operations Coordinator

Job Description

Operations Coordinator

Remote | India-based | Independent contractor | Initially up to 20 hours/week, expected to increase

Reports to: Head of Operations

Start date: As soon as possible

About Clockwork Operations

At Clockwork Operations, we power the world's most impactful nonprofits by taking care of the finance, HR, compliance, IT administration, and back-office functions that keep them running smoothly. With a strong presence in the US, UK, Europe, Asia, and global nonprofit sectors, we provide the operational backbone that allows mission-driven organizations to focus on what they do bestcreating real change.

Our Values

- Operational Excellence: We set high standards for quality and efficiency and strive to improve processes.
- Reliability: We are dependable operations partners to all our clients.
- Relationship-centric: Every single client is important to us, and we are known for our professionalism and kindness.
- Integrity: We do the right thing for our clients businesses, always.

What You'll Be Doing

- Draft and edit client-facing documents, policies, and forms.
- Maintain accurate records of contracts, HR files, and organizational policies.
- Provide first-line technical support to clients (e.g., login troubleshooting, Google Workspace, and other common tools).
- Support onboarding and offboarding processes for client staff (accounts, access, checklists).
- Coordinate logistics for client meetings, trainings, or board sessions.
- Track deadlines for compliance filings, contracts, and other recurring requirements.
- Research and recommend tools or vendors for client operational needs.
- Support HR processes such as recruitment, benefits administration, and performance reviews.
- Consolidate information (survey results, budgets, reports) into summaries for leadership.
- Ensure filing systems (digital and shared drives) are consistent and organized.
- Prepare drafts of standard operating procedures (SOPs) and update existing ones.

Who We're Looking For

- 35 years of professional experience in operations, administration, or a related field.
- Excellent written and spoken English; ability to independently draft and polish client-facing documents.
- Strong proficiency with Google Workspace (Docs, Sheets, Slides, Drive).
- High attention to detail with the ability to consistently deliver error-free work.
- Strong organizational and project management skills; able to manage multiple client needs simultaneously without letting things fall through the cracks.
- Tech-savvy, with the ability to troubleshoot and provide first-line IT support. Comfort with AI tools and the ability to learn any new software quickly.
- Strong interpersonal skills, with the ability to communicate professionally with clients.
- Commitment to confidentiality and professional integrity.
- Some experience with payroll and compliance is preferred.

We encourage you to apply even if you do not meet all the criteria. We are seeking someone interested in a long-term role and willing to grow with the company.

Compensation & Benefits

- Competitive pay, depending on skills and experience. This role will start as part-time at 20 hours/week, eventually growing to full-time.
- Remote & flexible work environment.
- A high-trust, result-oriented work culture that promotes complete ownership and ethical conduct at all times.

How Is Success Measured

You will be successful in this role if:

- Be the first point of contact and communicate professionally with clients regarding their requests and resolve their queries promptly.
- All clientfacing documents, policies, and forms are drafted/edited and delivered to clients within the agreed-upon timeline, with no significant corrections needed by leadership.
- Client staff onboarding and offboarding processes (accounts, access, contracts, checklists) are completed within the stipulated timeline for new requests, with 100% account/access accuracy (no lapses or unauthorized permissions).
- All compliance deadlines, contract renewals, HR benefit deadlines, and recurring requirements are tracked and met on time, every time (target: 100% adherence).
- The digital filing system (shared drives/contract & HR files/policies) is maintained so that documents are organized and retrievable for any given request, with zero missing files during periodic audits.
- Firstline technical support requests (login issues, Google Workspace, etc.) are responded to within a day of being raised and resolved (or appropriately escalated), with minimal repeated issues.
- No deadlines or emails (internal or external) are missed.

Application Process

1. Submit your application here (https://docs.google.com/forms/d/e/1FAIpQLSeJ9UecmO098uHQnj3te17awTR69RRJgiqqeDMLjEuAT81NTg/viewformusp=dialog). Please only apply through the form, applications emailed to us will not be considered, and we can't respond to LinkedIn messages.
2. Screening call
3. Panel interview
4. 2-3 hours of test tasks
5. Final short interview
6. Reference checks

AI Use Statement

We request that you not use AI as the application form is brief, and we want to see your answers rather than polished responses. Applications that are AI-generated have a very low chance of being moved to the next stage.

Equal Opportunity Statement

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic. We are committed to creating a workplace that is free from discrimination and harassment.