Customer Support Executive Jobs Opening in Agkem impex at ChandigarhLess
2 days ago
HiKindly find the Job Description of Customer Support Executive :About the RoleWe are seeking a proactive and detail-oriented Customer Support Executive to deliver exceptional customer service, manage leads, coordinate purchases, and support order-topayment processes. This role requires strong communication skills, multitasking ability, and ownership of tasks from initiation to closure.Key Responsibilities• Customer Engagement & Support1. Respond to customer queries via WhatsApp, email, and calls (inbound/outbound).2. Provide timely resolutions and maintain high customer satisfaction levels.• Procurement Coordination3. Manage purchase orders from Agkem as per approved price list.4. Complete PO creation, GRN entries, and put-away processes in the system.• Lead & Pipeline Management5. Follow up on active leads and nurture them to closure.6. Generate and update new leads in Zoho, in coordination with sales managers.7. Escalate high-value opportunities to HODs for strategic action.• Reorder & Retention8. Conduct follow-up calls to existing customers for reorders and product updates.• Call Tracking & Reporting9. Execute 100 daily calls (as per direction) and update outcomes in Zoho.10. Share fortnightly consolidated performance reports with management.• Order & Payment Processing11. Create draft orders on Shopify and coordinate timely payments.12. Share payment details with Accounts and maintain accurate transaction records.Skills & Qualifications• Strong communication and interpersonal skills.• Proficiency in Zoho, Shopify, and MS Office.• Ability to multitask, prioritize, and work under deadlines.Reporting To Senior Management (HODs)More information about this Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive jobWhat are the job requirements to apply for this Customer Support Executive job position? Ans: A candidate must have a minimum of 06 Months to 3 year experience as an Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, BFT, BMS, Other Graduate What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive position? Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, BFT, BMS, Other Graduate
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Customer Service Representative
23 hours ago
Chandigarh, Chandigarh, India Agkem Impex Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCustomer Service Representative Locations: Chandigarh, About the Role We are seeking a proactive and detail-orientedCustomer Service Representativeto deliver exceptional customer service, manage leads, coordinate purchases, and support order-to payment processes. This role requires strong communication skills, multitasking ability, and ownership of tasks...
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3 Days Left: Executive/Personal Assistant
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