Lead - Customer Support (5-12 Yrs) Bangalore (after-sales/customer Service)

1 week ago


Bangalore Karnataka, India Dinoxo IT Consulting Full time

Job Title Customer Support LeadExperience Required 5 YearsIndustry AutomobileType International Voice Non-Voice SupportWe are looking for a highly skilled and proactive Customer Support Lead with over 5 years of experience in the automobile industry The ideal candidate should have hands-on expertise in managing international voice and non-voice support operations resolving customer issues and leading customer service teams toward achieving excellence Key Responsibilities - Lead and manage the customer support team to ensure high-quality service delivery - Handle escalated customer queries across international voice and non-voice channels - Monitor team performance provide coaching and conduct regular performance reviews - Collaborate with cross-functional teams to resolve customer concerns efficiently - Ensure adherence to SLA TAT and quality standards - Analyze customer feedback and implement process improvements - Prepare weekly monthly reports on customer support metrics and team productivity - Train team members on product knowledge communication skills and customer handling - Maintain deep understanding of automobile products services and customer service workflows ref updazz com



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