Client Support Specialist II
4 days ago
Job Description Job Description Job Purpose ICE Digital Trade provides paperless global trade management solutions which digitize, automate, and accelerate trade & post-trade operations, finance, logistics, compliance, and visibility. The ICE Digital Trade Application Support team provides first-line support for customers who use our proprietary shipping and trade documentation solutions. Responsibilities The Application Support Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE's commitment to strong customer service. The successful candidate will: - Provide level 1 application support, liaising with level 2 and level 3 support teams to resolve reported issues and incidents - Onboard and off-board clients for ICE Digital Trade products and services - Update the ticketing system (e.g. Salesforce, ServiceNow, JIRA) for the reported problem and resolution - Promptly address user requests, incidents, and problems, ensuring timely resolution - Participate in testing to verify and understand the application logic and behavior - Escalate issues to the team lead in a timely and appropriately manner - Maintain strong relationship with clients and internal teams. - Undertake root cause analysis and manage resulting action items to resolution - Develop and maintain the knowledge base for ongoing support - Contribute to system monitoring, alerting, and preventive measures - Incidents resolution & request handling - Pro-active actions / measures to limit corrective maintenance activities - Knowledgebase creation & maintenance Knowledge And Experience - Bachelor's or equivalent university degree - Excellent verbal and written English language skills - Excellent time-management and organizations skill - Knowledgeable in system and application support preferred - Basic knowledge on database, XML, SPLUNK, Salesforce, Servicenow and advantage - Able to work flexible hours in a 24/7 support environment - Experience with ITSM tool ServiceNow is a plus
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Client Support Specialist
2 weeks ago
Hyderabad, India ICE Full timeJob Description Job Description Job Purpose ICE Data Services is looking for a dynamic Client Support Specialist to join our team. The position is an integral part of our support team focused on our Pricing & Analytics product suite. The Support Specialist will work closely with Sales, Product Management and Development groups within ICE Data Services. The...
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Hyderabad, India UBS Full timeJob Description Job Reference # 330330BR Job Type Full Time Your role MiFID II and FinFraG Trade Reporting Specialist Your role - Have exposure to Equity, FX, Rates and Credit products - Good understanding of MiFID II & FinFraG esp. from Order Recordkeeping & Journalling requirement - Good in Reconciliation of data to assure completeness & accuracy of our...
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Staffing Client Relationship Specialist
2 weeks ago
Noida, India Tek Support Full timeJob Description Job Title: Staffing Client Relationship Specialist (Female) Location: AKASA Coworking Building, Sector 62, Noida (100% Onsite) Experience Required: 36 Years Shift: Night Shift (7:00 PM 4:00 AM IST) Supporting US/Canada clients Preference: Female candidates preferred (Local Noida/Greater Noida candidates only) Joining: Immediate joiners only...
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Client Support Specialist
5 hours ago
Punjab, India, India Scry AI Full timePosition: Client Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftCompany DescriptionScry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and...
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Hyderabad, Telangana, India UBS Full time ₹ 12,00,000 - ₹ 36,00,000 per yearIndiaOperationsInvestment BankJob Reference #330330BRCityHyderabadJob TypeFull TimeYour roleMiFID II and FinFraG Trade Reporting SpecialistYour roleHave exposure to Equity, FX, Rates and Credit productsGood understanding of MiFID II & FinFraG esp. from Order Recordkeeping & Journalling requirementGood in Reconciliation of data to assure completeness &...
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Financial Administrator Specialist Ii
2 days ago
Hyderabad, Telangana, India Computershare Full timeJob Category Client Management Location Hyderabad India Hybrid This is a hybrid position based in Hyderabad India We re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office giving you the option to work remotely for some of your working week We give you a world of potential We give you a world...
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Software Configuration Specialist II
4 weeks ago
Remote, India Duck Creek Technologies Full timeJob Description Job Description Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built,...
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Client Support Specialist
2 weeks ago
Pune, India ICE Full timeJob Description Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers questions,...
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Medical Coding Specialist II
11 hours ago
Bengaluru, India ICON plc Full timeJob Description Medical Coding Specialist II _ Bangalore ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Medical Coding...
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Technical Specialist
2 weeks ago
Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRole : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...
