Client Support Specialist
1 day ago
Job Description Job Description Job Purpose ICE Data Services is looking for a dynamic Client Support Specialist to join our team. The position is an integral part of our support team focused on our Pricing & Analytics product suite. The Support Specialist will work closely with Sales, Product Management and Development groups within ICE Data Services. The ideal candidate will have a mix of strong client facing experience and technical skills. Responsibilities - Consistently address and respond to all client inquiries professionally and with timely follow-up. - Identifying data quality issues, recommending procedural and technical changes to improve productivity and data quality for ICE Data Services. - Build and maintain relationships with various points of contacts ranging from exchanges to internal product groups for the purpose of communicating and resolving related inquiries. - Detect and report client and internal trends while following through to ensure trend information is used advantageously. - Act as a bridge between Business and Development and be able to translate the impact of technical changes to customers business needs. - Interpret product documentation to understand and relay the flow and final delivery of the support information to internal and external clients. - Capture and maintain detail production statistics and logs for production reporting. - Engage closely with the technology and product management teams to help determine the best technical implementation methods as well as a reasonable execution schedule for various projects throughout the year. - Key contributor for project related inquiries (Product Analysis Review Engagements, Client Metrics, and Scorecards etc.) - Responsible to collaborate with Production Operation teams with the ability to relay information to colleagues and clients during production crisis/situations. Knowledge And Experience - 2+ years of industry experience. - A Bachelor's Degree in Business, Computer Science or equivalent work experience is required. - Excellent written and oral communication skills with proven ability to quickly absorb technical concepts and effectively communicate to non-technical audience. - Solid organization and internal relationship management skills. - Proficiency with Microsoft Excel and Word. - Proficiency with SalesForce, JIRA - Basic understanding of the global financial markets. - Excellent listening skills and the ability to, in turn, relay information clearly and concisely to internal or external clients. - Enjoy and thrive working in a fast paced team oriented environment. - Work flexible shifts between 7:00 AM and 17:30 PM to ensure proper coverage
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Client Support Specialist
3 weeks ago
Hyderabad, India International Centre For Excellence Ice Full timeJob Description ICE Data Services is looking for a dynamic Client / Product Support Specialist to join our team. The function is an integral part of our front-line support team focused on market data products. The ideal candidate will have a mix of strong technical skills and client facing experience. Responsibilities - Provide exceptional overall client...
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IT Support Specialist
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India Mint Service Desk Full timeIT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...
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(Immediate Start) Client Support Specialist I
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Hyderabad, India International Centre For Excellence Ice Full timeJob Description The Client Support Specialist I acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent...
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VOIP Support Engineer
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L1/L2 Technical Support
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Bengaluru, Hyderabad, India MNC Client Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJOB DETAILS:Job Title: Client Experience Specialist (Technical Support)Locations: Hyderabad and BangaloreClient: MNC ClientExperience Range: 3 to 4 yearsRequired Skills: Client Handling, L2 support, Mac operating, Audio and Video conferencingJob Description:Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardwareExperience...
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hyderabad, India Tek Support Full timeSenior Domestic Talent Acquisition Specialist Location: Gachibowli, Hyderabad Shift: Afternoon shift Experience: Min 4 years Work Mode: Onsite (From Day One) (Males are prefered) About the Role: We are looking for an experienced and dynamic Senior Talent Acquisition Specialist to join our team. The ideal candidate will be responsible for end-to-end...
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Hyderabad, India Tek Support Full timeSenior Domestic Talent Acquisition Specialist Location: Gachibowli, Hyderabad Shift: Afternoon shift Experience: Min 4 years Work Mode: Onsite (From Day One) (Males are prefered) About the Role: We are looking for an experienced and dynamic Senior Talent Acquisition Specialist to join our team. The ideal candidate will be responsible for end-to-end...
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Customer Support Specialist
3 weeks ago
India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
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Customer Support Specialist
3 weeks ago
India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
