15h Left: Help Desk Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward POSITION GOALS Process Management from inception to call completion of all service requests Capturing information on consistent manner Allows for complete analysis request tracking Compliant with the clients name policies procedures Determines service responsibility Carrying Customer satisfaction survey Guaranteed single point of contact for client name staff contractors DUTIES RESPONSIBILITIES Efficiently handling Helpdesk Calls Act as the first point of contact for service request calls requisitions through data and voice support Ensure each request is recorded properly promptly Efficiently coordinating with team of technician and FM staff for timely completion of calls Maintaining conference meeting room booking Follow up of the each work request issued to ensure its closure Provide feedback to the requester on the status of their request Monitor the performance of contractors to whom a request has been issued Notify the senior facilities manager client on site at the time of all Emergency calls Provide a detailed summary status of calls in a daily Weekly and monthly basis Provide general assistance to other facilities functions e g Stationery as required Coordinating with landlord for parking pass Vehicle stickers maintaining the data for the same Circle back with update closures KEY PERFORMANCE MEASURES Ensure each and every calls are completed in given period SLA TAT Respond to mails at timely manner To be able to work independently Completion of all assigned work on time and accurately Location On-site -Mumbai MH Scheduled Weekly Hours 37 Job Tags Hiring If this job description resonates with you we encourage you to apply even if you don t meet all the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL