Support Analyst

3 weeks ago

Bengaluru, Karnataka, India Campus Management Full time
Job Description

Primary Responsibilities:

- Provide Level I application support for Anthology Software
- Use SQL to create queries and troubleshoot stored procedures
- Utilize SQL Profiler to identify root causes of issues
- Escalate cases to Development or Level II/Level III Analysts as needed
- Document issues and resolutions for future reference
- Follow up on escalated issues for resolution and proper documentation
- Demonstrate knowledge of business practices and Higher Education workflows, especially student life cycle management
- Communicate effectively with customers in non-technical and courteous language regarding reports and data
- Collaborate with team members across multiple global locations

Required Skills/Qualifications:

- Bachelor's degree or higher in Computer Science or related field
- Excellent listening skills to accurately understand customer-reported problems
- Strong troubleshooting capabilities
- Excellent verbal and written communication skills
- Strong analytical and organizational skills
- Knowledge of Windows technologies
- Experience with Microsoft SQL Server and database programming
- Experience working in both large and small team environments
- Fluency in written and spoken English

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