Onekey Support Analyst

3 weeks ago

Bengaluru, Karnataka, India IQVIA Full time

Job Purpose The OneKey Support Analyst has the responsibility for supporting internal clients on Onekey subjects He she ensures that the support process meets high quality standards aligned with users requirements and expected procedures He she interacts with the requester by phone email and ticket to discuss current issues He she cooperates with IQVIA internal teams like Exploitation Implementation Development and Governance teams Qualifications Providing support for internal users Interact with client by call email ticket to discuss support cases Report all support activities in relevant tracking system Use Oracle SQL to collect analyze data stored in our internal DB Work on IQVIA internal tools to analyze data delivery process Keep himself updated on OneKey products and services Develop share and capitalize his her knowledge Train users or co-workers on different support cases IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide Learn more at

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