Team Lead- Closing

Closing ManagerDigital Risks mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients Digital Risks 1 500 team members make us one of the largest mortgage outsource providers in the U S supplying appraisal and mortgage processing underwriting and closing to the largest banks and loan originators Position Overview The Closing Manager primary responsibilities include guiding the Closers to daily weekly and monthly production goals while ensuring the level of expected service quality and integrity of the loans are maintained The Closing Manager will be responsible for having one-on-one coaching sessions with the team members to instill awareness of the team members goals any challenges or areas of focus and ensuring opportunities are addressed with a plan identified for success The Closing Manager will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and or scope clarification or changes Candidates must possess a strong sense of urgency with an ability to work in a team environment maintaining excellent organizational communication and PC skillsEssential Job Functions xef x82 xb7 Manage team consisting of 8-12 residential mortgage Closers xef x82 xb7 Monitor and send daily production emails with quality production tips current production challenges plans to maintain Service Level Agreements etc xef x82 xb7 Motivate and lead team to success using recognition team building activities and positive reinforcement xef x82 xb7 Set and manage to production and quality expectations xef x82 xb7 Pipeline Management to ensure SLA metrics are met each day loans are closed and funded on time HUDs are accurate and within compliance wires are sent funding documents are complete and accurate xef x82 xb7 Communicate and interact with the other managers as well as the Quality Review and Performance teams to ensure that staffing needs are in line with capacity plan and profit loss and quality of work expectations are met for all team members xef x82 xb7 One-on-One mentoring weekly or as needed for team members who are not meeting the production and or quality expectations inform Unit Manager of any recurring performance issues develop action plans to addressRequirements xef x82 xb7 Minimum 5 years Origination background with supervisory experience xef x82 xb7 Closing experience within past 3 years xef x82 xb7 Ability to manage risks while ensuring optimal value and outcomes are achieved xef x82 xb7 Ability to work in a flexible and production oriented environment xef x82 xb7 Must be able to work in a high stress environment while delivering a high-level of customer service xef x82 xb7 Must be willing and able to work as part of a team xef x82 xb7 NMLS-MLO Licensure preferredAbout Digital Risk Skills PRIMARY COMPETENCY Originations PRIMARY SKILL Originations-Closer PRIMARY SKILL PERCENTAGE 100About Company Mphasis is a leading IT solutions provider offering Applications Business Process Outsourcing BPO and Infrastructure services globally through a combination of technology knowhow domain and process expertise The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers We have been recently felicitated by the economic times as the most distinguished digital company 2015 We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings