It Team Lead

1 day ago

Chennai, Tamil Nadu, India Aforeserve Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Team Leadership & Management:

  • Lead a team of [X] IT Support Engineers/Technicians to ensure high-quality IT service delivery.
  • Assign tasks, monitor daily operations, and ensure adherence to SLAs and KPIs.
  • Mentor and guide the team in technical troubleshooting and customer service skills.
  • Manage shift schedules, leave planning, and workload distribution.
  • Act as the first escalation point for unresolved technical issues.

Technical Support & Operations:

  • Oversee L1/L2 support for desktops, laptops, printers, peripherals, and network connectivity.
  • Manage Active Directory, user accounts, group policies, and O365 administration.
  • Ensure timely installation, patching, and maintenance of end-user devices and servers (if applicable).
  • Collaborate with network, server, and security teams to address escalations.
  • Monitor IT assets, licenses, and hardware inventory.
  • Coordinate vendor and OEM support for hardware/software incidents.

Service Delivery & Process Management:

  • Ensure all tickets are logged, tracked, and closed in the ITSM tool (ServiceNow/Remedy/Jira).
  • Drive incident, problem, and change management processes in line with ITIL standards.
  • Prepare and present weekly/monthly performance reports to management.
  • Identify recurring issues and propose process or technical improvements.

User Engagement & Communication:

  • Ensure timely and professional communication with end users and key stakeholders.
  • Conduct end-user training and awareness sessions on IT policies and tools.
  • Maintain excellent relationships with internal teams and leadership to understand IT needs.

Required Skills & Qualifications:

  • 45 years of experience in IT support/operations, with at least 1–2 years in a team lead or supervisory role.

  • Strong technical knowledge of:

  • Windows OS (10/11), macOS (basic), O365 administration, AD, and Group Policies

  • Networking basics (LAN/WAN/Wi-Fi, DNS, DHCP, VPN)

  • Endpoint security tools (Antivirus, BitLocker, MDM solutions)

  • Experience managing ticketing tools/ITSM platforms and following ITIL best practices.

  • Strong leadership, coaching, and conflict-resolution skills.
  • Excellent communication, documentation, and reporting skills.
  • Ability to work in a fast-paced environment with minimal supervision.

  • Team Lead

    3 days ago

    Chennai, Tamil Nadu, India Matrimony Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Team Lead / Assistant Manager SalesWork Location: Chennai (Guindy)Shift: General Shift (9:30 AM 6:30 PM)Experience: 5 -8 YearsIndustry: Internet / E-commerce / ServiceJob Type: Full-TimeRoles and ResponsibilitiesLead a team of associates to deliver both sales and service targets through effective coaching and daily performance managementImplement strategies...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Omega Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Lead - Credentialing - AR (RCM, US Healthcare)Location: ChennaiExperience: 5 to 10 YearsShift: Night ShiftNotice Period: 30 DaysJob Description:We are hiring a Team Lead - Credentialing - AR with 5+ years of experience in US healthcare credentialing to manage a team of 20+ members. The role involves overseeing day-to-day team operations,...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India Paytm Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Team lead - Sales _ Chennai About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the...

  • Team Lead

    2 weeks ago

    Chennai, Tamil Nadu, India IppoPay Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced and dynamic Team Lead with a strong background in lending, sales, and collections. The ideal candidate will be responsible for overseeing a team of field executives, driving loan sales, ensuring timely collections, and managing end-to-end operations in assigned locations.3 - 5 yearsChennaiJob descriptionLead and manage a...

  • Team Lead

    3 days ago

    Chennai, Tamil Nadu, India Vega Intellisoft Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Team Lead - IT RecruiterLocation: Nandambakkam, chennaiEmployment Type: Full-timeJob SummaryWe are seeking a motivated and experienced Team Lead - IT Recruiter to oversee our recruitment team and drive efforts to attract, identify, and hire top IT talent. In this role, you will be responsible for developing recruitment strategies, mentoring a team...

  • Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're...

  • Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Team Lead

    3 days ago

    Chennai, Tamil Nadu, India ARA Resources Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Role:As an AM, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving...

  • Team Lead

    7 days ago

    Chennai, Tamil Nadu, India Soft Suave Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionLead the development and implementation of secure, scalable, and cost-effective cloud architectures, especially on AWS, Azure and GCP platforms.Ensure that cloud solutions align with the unique needs of various business segments, including Public Sector, SMB, and Enterprise.Presales Strategy & ExecutionDevelop and execute strategic pre-sales...

  • Team Lead

    7 days ago

    Chennai, Tamil Nadu, India Soft Suave Technologies Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description : - Lead the development and implementation of secure, scalable, and cost-effective cloud architectures, especially on AWS, Azure and GCP platforms. - Ensure that cloud solutions align with the unique needs of various business segments, including Public Sector, SMB, and Enterprise. Presales Strategy & Execution : - Develop and...