Assistant Facility Manager

Job Description Job Title Assistant Facility Manager - Technical Job Description Summary Job Description Position: Assistant Facility Manager Technical Role : Facility Operations Site- HDFC Bank Ltd , Zenith House Major Responsibilities - To achieve the timely and efficient delivery of C&W - PMSI to HDFC Bank Ltd , Zenith House , in support of their business needs in accordance with the service levels and Key Performance Indicators. - Technical SPOC for HDFC Zenith House site on behalf of Cushman Wakefield. - Recommend and support C&W Cluster Manager/Ops Head for HDFC Account on Site's Critical Operations and deliverables. - Deliver high quality, prompt and courteous Services in support of customers business needs. To liaise with the HDFC SPOC regarding matters on delegated levels of authority. Facilities Operation - Manage/Supervise and monitor the functions of HDFC Zenith House , facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV, FAPA System and any other activity as instructed by HDFC SPOC under purview of Contract. - Monitor the process of reporting and follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC. - Ensure all Documentation, Site Compliance / checklists pertaining to Daily/Weekly /Monthly are maintained by staff. - Supervise in coordination with HDFC Infra team on closures of SNAGs on weekly basis. - Support Transition team in seamless HOTO of the Facility - To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets - Advise HDFC SPOC on additional purchase. - Maintain CSAT on monthly basis. - Manage and Supervise process of Technical and Soft Services is followed to ensure a safe , healthy & hygienic working environment. - Initiate Daily, Weekly and Monthly Meetings with HDFC SPOC and take follow ups on the Minutes of the Meetings till closures. - Delegate additional duties to the team as and when required by the HDFC SPOC - Maintain Decorum, Discipline and highest level of standards at the site. - Establish Suitable KPIs for the Team members and review every quarter for performance evaluation. - Ensure timely submission of Invoices, Returns and relevant Documents. - Assist the Cluster manager to meet client's requirements. - Incident reporting on time Systems & Procedures - Adapting C&W processes and systems to meet local requirements and agreeing with HDFC SPOC. - Implementing C&W processes and systems. - Training staff on processes and systems. Health & Safety and Environmental - Conduct monthly Site Risk Assessments of the site as per SOW agreed between both the parties - Implement safe working systems. - Ensuring Accident Log is kept up to date - Reporting H&SE statistics and incidents in Monthly Report. - Ensure all Audits assigned for the site are completed as per Calendar. Vendor Management - To liaise with contractors, collect quotations and prepare quotation analysis. - To make recommendations for approval. Manage Vendors registered with HDFC and submit report on the transactions with them to HDFC SPOC - Follow up on service level and report to the client. - To keep and revise the existing contracts with different vendors - To liaise with vendors on contract renewal - To compare, evaluate and recommend vendors - Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month. Purchasing - Implement and monitor the Procurement process for consumables and goods in agreement with HDFC Bank Ltd policy and procedure. - To monitor delivery from approved supplier and ensure they follow the SLAs. - Cost Analysis report to be submitted with optimization on pilferages . Monthly Accounting - Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with HDFC Bank Ltd policy and procedures. - To ensure that the FM team follow the process and invoices trackers are maintained . - To control expenses according to the approved budget and report any adhoc/non-predictable expenses item to management and HDFC SPOC Inter-Departmental Liaison - Creating a forum for feedback from HDFC Employees stationed at HDFC Zenith House and ensure that feedback is taken regular intervals and use it to improve the service delivery standards. Engineering Management - Oversee Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to HDFC SPOC with suitable Plan of Action - Adherence of PPM schedules for technical services is on time and implemented as per C&W guidelines. - Review reports on engineering systems operation and maintenance. - Initiate training session on technical service with SME technical (C&W) periodically. INCO: Cushman & Wakefield'