Sdo Authorizer-branch Banking-service

3 weeks ago


Warangal Telangana, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree Service Delivery Officer Department Retail Liabilities - Branch Banking Location Hyderabad Reporting Relationships Service Manager Branch Manager Branch Operations Manager Authoriser Lobby Manager Grade Name Deputy Manager Age 27 Min - 33 Max Grade M2 Job Role Handling personalized service requests of customers Generation of timely business MIS Ensuring strict adherence to compliance audit and regulatory requirements for customer segment Coordination with CPC RPC Investment desks for account opening of customers Managing complaints of customers and ensuring their resolution within TAT Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite Good knowledge of Microsoft excels Understanding of banking norms and processes Responsibilities Service walk-in customers across all segments ensuring prompt and courteous assistance Generate leads for New-To-Bank NTB customers and actively cross-sell financial products Act as a backup to the Service Officer SO during peak hours or absences Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts Resolve customer queries efficiently and professionally Identify and capitalize on business opportunities sensed during customer interactions Deliver a high-quality customer experience to encourage retention and positive word-of-mouth Ensure compliance with internal policies and regulatory guidelines


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