Senior Officer, Branch Operations Manager, Distribution, Consumer Banking Group

1 day ago

Malkajgiri Hyderabad Telangana, India DBS Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.Responsibilities* Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery to customers* Manage and lead a team of customer service representatives, tellers, and other branch personnel* Develop and implement strategies to improve branch performance, customer satisfaction, and operational efficiency* Collaborate with other departments within the Consumer Banking Group to align branch activities with the overall business objectives* Monitor and analyze branch-level data, identifying trends and opportunities for improvement* Ensure compliance with all relevant policies, procedures, and regulatory requirements* Foster a positive and customer-centric work environment within the branchRequirements* Minimum 5 years of experience in a similar role within the banking or financial services industry* Strong leadership and people management skills, with the ability to motivate and develop a team* Excellent customer service orientation and problem-solving abilities* Proficient in data analysis and reporting, with the ability to interpret and act on insights* Demonstrated track record of driving operational efficiency and improving branch performance* Thorough understanding of banking operations, regulations, and compliance requirements* Ability to work collaboratively with cross-functional teams and stakeholdersApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.-en

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