Senior Officer, Branch Operations Manager, Consumer Banking Group
1 week ago
Business Function
Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people.
Responsibilities
- Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery to customers
- Manage and lead a team of branch personnel, including tellers, customer service representatives, and other operational staff
- Develop and implement strategies to improve branch performance, customer satisfaction, and operational efficiency
- Ensure compliance with all relevant policies, procedures, and regulatory requirements
- Collaborate with other departments and teams within the organization to align branch activities with the overall business objectives
- Analyze branch data and metrics to identify areas for improvement and implement corrective actions
- Provide training and development opportunities for branch staff to enhance their skills and knowledge
- Foster a positive and customer-centric work environment within the branch
Requirements
- Minimum 5 years of experience in a similar role within the banking or financial services industry
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
- Proficient in data analysis and reporting, with the ability to interpret and act on key performance indicators
- Demonstrated experience in implementing process improvements and driving operational efficiency
- Thorough understanding of banking regulations, policies, and procedures
- Ability to work collaboratively with cross-functional teams and stakeholders
- Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location
India-Telangana-Hyderabad-DBIL
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Sep 19, 2025, 2:30:00 AM
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